Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
My first experience with your branch was with ----- back in 2009, and I could not have asked for a better nurse than Jane Dinkle. I received updates and visit notes at least once a week for 15 months straight...that's pretty impressive! Not only that, but you also (Lynn) have taken time to keep me "in the "know" of what is happening with my patients. Anytime that I have called/e-mailed to request information from Kim, it has been provided to me in a timely manner and has been complete and accurate. Your office staff and caregivers have provided that "above and beyond" service that places your agency above all others in Maryland. And for me personally, above all others in the whole country! :)
It's also important to make you aware that I personally contact my patients weekly and ask them how they feel about the services being provided. I have never received a complaint about your nurses, caregivers, or therapists. I will continue to look forward to working with you on many, many more cases in the future. Kudos to you and your staff for a job very well done!
~ Nancy P., Home Health Care Coordinator, February, 2011
Brightstar in Baltimore (Jane Dinkle) is awesome and the lady named Kim in the office is awesome too. Jane is one of the best nurses I have encountered since I have been at ___ and I don't give out too many compliments because I have such high standards and expectations from nurses. She has handled difficult cases and she has been great.
~ Mary, Nurse Case Manager
Thanks for all of you help support during the last couple weeks of Dad's life. Val and Martin were wonderful and we are very appreciative of the care they provided. We will keep your services in mind in the future and will highly recommend to friends and family who may require similar needs. Thank you.
Thank you. Not only did you send a highly competent and understanding aide to Connie that cared for her for the last month. I know you also personally visited last week to evaluate her situation before agreeing that she was sufficiently independent to require help only three mornings a week. Thanks for your attention to my sister, your care and your great service. It is hard being so far away from her but knowing that BrightStar is there and paying attention to her really helps my family feel comfortable. I so appreaciate all the extra thing you have done for Connie.
I called three agencies and yours was the only one that was willing to respond immediately. Your caregiver, Julia, was the miracle of the weekend. She allowed my wife to pass away in peace and with dignity.
~ Husband of a Hospice patient
Of all the agencies that I talked to, you were the only one that really seemed to care about my mother. You were focused on her and her needs. Your compassion and concern was evident in every conversation with you. Every time I talked to you I learned something new and you helped me with new resources and information.
~ Son of a woman with dementia
You have been incredible and your caregivers are wonderful. You are always available and you have been so very helpful. I have given your name to three of my friends that are also struggling with similar issues with their parents and grandparents.
~ Granddaughter of a 93 year old man
Talking to you was different than talking to all the other agencies. You really listened to me and were so supportive and helpful. I can tell you love what you do. I just knew you were the right agency to help with my husband. Your nurses are wonderful with my husband. He has a great relationship with both of them.
~ Wife of a cancer patient
Your caregivers operated like clockwork. They were always on time and professional. They were pleasant to work with and they always did what they were supposed to do. That sounds simple but it is often not the case.
~ Husband of a paraplegic client
Thanks so much to you and your staff for the great support you gave her this past year. We have been very pleased with Bright Star, especially since we know you serve a difficult clientele and often are asked to make sudden service changes.
~ Daughter-in-law living in another state and relying on BrightStar to provide assistance to her mother-in-law
I'm thrilled to report that my Dad seems to be doing a little bit better. And progress... well, it's progress. In my wildest imagination, I could not envision an angel like Damiya coming into our lives. She is an absolute blessing. Thank you so much.
~ Son of a couple where we provide care to both individuals
This has all evolved on an emergency basis and has been extremely stressful. I cannot tell you how relieved and pleased we have been with BrightStar – with the ability to step in and provide needed care on such short notice and to accommodate Mom’s peculiarities. And all of her caregivers that I have met have been wonderful….we particularly love Tiffany – kudos to her! Thanks to all at BrightStar for everything …. Thanks to all at BrightStar for everything ….
~ Son of a client where overnight we went from 2 hours twice a week to 24 hour care
Thanks very much for all your support and help supplying excellent people for her over the past 15 months. I know sometimes we didn't give you a lot of time to arrange things, but even then it always got done thanks to you and your staff.
~ Son of a client with some psychiatric issues
I just wanted you to know how happy I am with day 3 of BrightStar assistance. Erica is extremely competent, intuitively comforting and reassuring, and Cecilia and Helen are terrific. Life is easier. I worry less and am no longer overwhelmed.
~ N_, son of returning client
“We are very grateful for all of your guidance and flexibility over the last four years. You certainly served us well and we appreciate that you were always there for us. Thank you.”
~ , November, 2013