SUMMARY
Direct and coordinate operating, clinical and financial activities. Overall responsibilities include
managing the operational activities of an office including: private duty case set-up, customer service,
employee staffing and compensation, scheduling, recruiting and sales.
This individual is also responsible for continuously monitoring competitors and making
recommendations for changes to pay rates and bill rates to remain highly competitive in each
geographical area and in each job type (i.e., nursing home rate differential with hospital rates, ICU vs.
telemetry, shift differential and weekend differential, etc.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary client interface including:
Telephone interface with potential new clients
Private duty case assessment
On-site private duty case set-up
Management of hiring process, including:
Maintaining resumes for all position types (i.e. nurses, pharmacy technicians, medical billers, etc.)
in order to ensure continuous source of contacts as new clients are added
Gathering required background information and paperwork (i.e. I-9’s, tax documents,
references, background checks, etc.) and scanning of documents into online employee
records
Scheduling interviews and completing related paperwork (i.e. interview summary) to
include interviewing and screening of applicants
Coordinating review for viable candidates within tight timeframes (Nurse Manager must assess
nurses before placement)
Monitoring customer compliance process to ensure any new employees placed at a customer are
100% compliant within 2 days of placement (especially background checks)
Continual monitoring applicant status (i.e. active, pending, inactive, etc.)
Managing ongoing client staffing process, including:
Scheduling staff for both new and existing client engagements
Managing staff absences to ensure that all engagements are staffed as required
Weekly timesheet review and billing
Weekly payroll processing
Maintaining licensing database to ensure that all active employee certifications are in compliance
with state and federal requirements
Gathering feedback on employee performance and customer satisfaction
Completing employee performance reviews at regular intervals
Arbitrate employment issues impacting field staff and clients, as required
Administrative:
Answering office phones, including “on-call” phone after normal business hours
Evaluate costs and identify opportunities to maximize profitability by recommending appropriate
bill and pay rates
Select means of advertising for candidates and new business including drafting weekly
employment ads
Provide daily monitoring of job postings and websites
Analyze operational or management reports, as required
Prepare reports for management
Working knowledge of Microsoft Office applications
Oversee execution of organizational or program policies
SUPERVISORY RESPONSIBILITIES
Supervision of field staff performance of medical-related skills.
REQUIREMENTS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions
EDUCATION and/or EXPERIENCE
Current licensure or certification in the state
2-5 years home care or case manager experience
BA preferred, or RN with significant (2 years +) experience in similar position an
acceptable alternative
Superior customer service orientation
Must be comfortable handling complex scheduling demands and managing multiple tasks
COMMUNICATION SKILLS
Ability to write routine reports and correspondence as required by BrightStar guidelines as well as the
ability to respond professionally and appropriately on behalf of BrightStar.
BEHAVIORAL SKILLS
Requires the ability to prioritize and complete work on time, be detail-oriented, exhibit a service
orientation to both staff and clients and be a professional team player with a positive attitude. Relies
on experience and judgment to plan and accomplish goals. Creativity and flexibility are required. Must
be highly motivated, a self-starter and capable of working autonomously. Must possess the ability to
handle confidential information and act as the BrightStar spokesperson. Must also possess the ability to
respond appropriately in an objective manner in all situations. Excellent listening and interpersonal
skills are essential. Requires outstanding organizational skills, problem solving skills, thoroughness,
adaptability to shifting priorities and multi -tasking. Requires exceptional interpersonal skills and
exhibit a service orientation towards others. Must have the ability to demonstrate solid judgment and
discretion regarding patient care. Must also demonstrate a sense of understanding and urgency for
priorities. Will require the ability to appropriately troubleshoot and escalate problems/issues to the
appropriate individual, where necessary.
TECHNICAL SKILLS
Requires familiarity with standard concepts, practices, and procedures within the private duty home
health care and medical staffing fields.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Ability to travel on a daily basis through the entire service area if needed, to set-up new private
duty cases, review performance of medical personnel in a private home setting and meet with
corporate clients as necessary. Keep in touch with referral sources and new clients.
Work is normally performed in a typical interior/office/home environment.
Moderate physical activity, occasional lifting up to 25 lbs., standing or walking for more than 4
hours per day .
Home environment involves possible exposure to potentially dangerous materials and situations
that require following safety precautions and may include use of protective equipment.
Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform
this job. It is not intended to a represent comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned.
