SUMMARY Responsible for assisting Staffing Coordinator with recruitment, maintenance of personnel records, management, client scheduling and service, timesheet tracking and orientation. Assist with Accounts payable input and mailings. Scanning and entering into files all pertinent information for each employee and client. ESSENTIAL DUTIES AND RESPONSIBILITIES Management of hiring process, including Maintaining resume binder for all position types (i.e. nurses, Pharmacy technicians medical billers, etc.) in order to ensure continuous source of contacts as new clients are added (will eventually include scanning into online database) Gathering required background information and paperwork (i.e. 1-9's, tax documents, references, background checks, etc.) and scanning of documents into online employee records Scheduling initial interviews and completing related paperwork (i.e. interview summary) Monitoring customer compliance process to ensure any new employees placed at a customer are 100% compliant within 2 days of placement (especially background checks) Continual monitoring applicant status (i.e. active, pending, inactive, etc.) Enter AP into Great Plains and forward bills for approval Managing ongoing client staffing process, including: Scheduling staff for both new and existing client engagements Managing staff absences to ensure that all engagements are staffed as required 0 Weekly time sheet review and billing Weekly payroll processing Maintenance of existing employee database, including: Maintaining licensing database/ "tickler file" to ensure that all active employee certifications are in compliance with state and federal requirements Gathering feedback on employee performance and customer satisfaction Assisting Staffing Coordinator employee performance reviews at regular intervals Answering office phones, including "on-call" back-up phone after normal business hours QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma, significant (2 years +) experience in similar position an acceptable alternative Superior customer service orientation Must be comfortable handling complex scheduling demands and managing multiple contractors TECHNICAL SKILLS Good computer skills (Internet and Word essential, Excel preferred). Requires familiarity with standard concepts, practices, and procedures within a particular field. COMMUNICATION SKILLS Excellent phone voice - must be able to hear a smile. Ability to write routine reports and correspondence as required by BrightStar guidelines as well as the ability to respond professionally and appropriately on behalf of BrightStar. BEHAVIORAL SKILLS Must be highly motivated, a self-starter and capable of working autonomously. Strong organization and problem-solving skills. Requires the ability to prioritize complete work on time, be detail-oriented, exhibit a service orientation to clients and be team player with a positive attitude. Requires solid organizational skills, thoroughness and multi-tasking. Requires good interpersonal skills and exhibit a service orientation towards others. Must have the ability to demonstrate solid judgment about patient care. Must also demonstrate a sense of understanding and urgency for priorities. Requires the ability to appropriately troubleshoot and escalate where necessary. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to perform the essential functions of this job, such as physical requirements including (but not limited to) climbing stairs, the ability to lift/transfer patients and drive. Successful candidate must submit to post offer, pre-employment physical examination/medical history check, drug screening and background check. Home environment involves possible exposure to potentially dangerous materials and situations that require following safety precautions and may include use of protective equipment. May be required to submit to annual TB and rubella screening. Ability to safely lift, and physically manipulate patients. Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to a represent comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.