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Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
All of us at BrightStar of Honolulu take great pride in adding joy, easing pain and calming worries for our clients and their loved ones by providing reliable, trustworthy, compassionate and high-quality professional in-home care. We are pleased to share with you some of the feedback we’ve received from our clients and their loved ones…
“…my sister, brother and I are very grateful for the excellent care you have given to our mother. We realize that because of BrightStar’s care, mom was prevented from having to go to the hospital on at least one occasion. Additionally, we are very pleased with the extras your girls provided to her, i.e., decorating her apartment for the various holidays, including this Christmas. My brother said it was the best he’s ever seen it look and that the decorations were beautiful. On our behalf, please thank the girls who have been helping Mom.” -L.G.
“Thank you for all the months of service the BrightStar ladies have given my mom. My family an I appreciated all the kindness, patience and responsiveness….Thank you again for your service.” C.A.
“Beth is an excellent caregiver – the best I’ve had. On a 1-10 scale, I would rate her an 11. It is a joy to shop with her, as she is attentive to the client’s needs and interests. (Beth is) very professional and conscientious and has leadership qualities! She keeps busy with pertinent chores; involves me in chores as necessary, keeps me abreast of groceries we have or that need replacement. (She is) quiet and pleasant.” -V.Z.
“In any organization, having the right person for the job is the primary requisite to success. Lisa Ohara is that person for the scheduling department. She has all the qualities listed above (and is a ) customer service professional. The one quality I look for is the follow-up calls from an employee keeping the customer abreast of any situation. She has been doing this and I sincerely appreciate her professionalism.” -C.H.
“I was on vacation in the mainland, an emergency occurred and Ilima jumped right into action and called 911. My father is 84, and I don’t know what would have happened if Ilima wasn’t there. Thank you Ilima!” – R.L.
“Lisa (Staffing Manager) and Holly (Office/Billing Administrator) have been very considerate and helpful – especially with all the changes we’ve required on such short notice…” -J.M.
“Michael is an outstanding CNA. He is always on time, reliable and competent. He is genuinely caring and compassionate.” -J.N.
“The (caregivers) seemed to be able to …..keep (client) occupied and we really appreciated their care. (The Director of Nursing) was wonderful and always willing to come to the home“ when situations arose. We would highly recommend your services to others…” -M.Y.
“Julie represents BrightStar as a quality employee and should be recognized as such. I have met and observed Julie’s work ethics. She is dedicated to her profession. (She) readily accepts suggestions as well as gives suggestions.” C.H.
“(The Director of Nursing) is a warm person and very easy to talk to. She is very knowledgeable about medical procedures. She explains things well.” – J.A.
“…every person I have met or spoken to has been thoughtful, warm and caring! Beth is a total jewel!! So very thoughtful! Kris is kind and Caitlin is super! …(my husband) liked Eunilyn a lot because she talked to him about Texas!” – A.M.
“I…am very impressed (with the Director of Nursing). She is very professional, knowledgeable and easy to talk to.” – J.N.
“My husband and I are very satisfied with the service your company is providing. Anytime we have a concern it is addressed immediately. (The Director of Nursing) is very prompt in getting back to us…Ederlina is a very excellent caregiver. (Client) has taken to her very well. Ederlina is very attentive to her needs. Ederlina is an asset to your company.” -V.C.
“Nympha has been a big help in my recovery from stroke. She helps me exercise at home what is done at the Rehab hospital. She cues me to help me remember to do things which I often forget…is able to watch and figure out what to do. She doesn’t have to be told. 🙂” – J.A.
“(Caitlin is) great and chats comfortably with a person who is not easy to chat with!” .A.M.
“Thank you so much for everything!…I feel so fortunate and blessed to have found you and BrightStar...you have been an inspiration to me; not only do I appreciate your encouragement for me to follow my dreams but I see you living yours!…So thank you again Alison, you are a sweetheart and an angel! And thank you to Steven and everyone at BrightStar! You all make a real difference in the lives of so many people!” – M.M.
“Hi, Alison – good afternoon. I am just blown away by the sincere warmth and generosity of your email. See, so now you’ve made my decision so much simpler because I don’t have to bother contacting any other caregiver service because there is no doubt in my mind that my mom will be in the best of hands with BrightStar if this is the type of service we are getting from the owner of the company! Today is my mom’s birthday (she’s 87) and I just called her to tell her that we need not look further because we’ve found the right people to look after her…She’s very excited!” -B.T.