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Joint Commission’s Enterprise Champion for Quality Award
BrightStar Care®’s mission is to improve the health and wellbeing of those entrusted to our care. From our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality and support. Each of BrightStar Care’s independently owned and operated locations are required to pursue Joint Commission accreditation. The Joint Commission is a nationally recognized healthcare quality standards organization that also accredits hospitals and other health care systems. So, when a BrightStar Care office earns The Joint Commission Gold Seal, it means that they have undergone a detailed on-site review by a Joint Commission quality expert who asserts that the location is following BrightStar policies and procedures, state licensure and Joint Commission requirements.
For 3 consecutive years, the Joint Commission has acknowledged BrightStar Care’s efforts to promote high quality health care services by its franchises through Joint Commission accreditation by awarding the BrightStar Care system with the Enterprise Champion for Quality award for 2013, 2014 as well as 2015.
This prestigious distinction is awarded to select franchisor organizations with a proven commitment to the highest level of quality and safety, and further sets BrightStar Care apart as a quality-focused care provider. BrightStar Care is one of the charter recipients of this award and the largest national home care franchise to achieve this distinction.
To keep in-home healthcare agencies performing to the highest possible standards, The Enterprise Champion for Quality award carries unique eligibility requirements. For example, in order to receive the award, the franchisor must demonstrate that at least 95 percent of their eligible franchises are accredited and in good standing. “With more than 250 BrightStar Care locations, this was a significant undertaking and represents a deep and abiding commitment to quality care at the highest level within our organization,” remarked Sharon Roth Maguire, MS, RN, GNP-BC, Chief Clinical Quality Officer for BrightStar Care.
To meet the stringent requirements of The Joint Commission, BrightStar Care created systems to ensure continuity of care across its franchise system. For example, the franchisor creates templates of policies and procedures, integrates The Joint Commission’s standards into training materials and conducts regular “mock evaluations” to help franchisees uphold standards. BrightStar Care also provides seminars, conference calls and additional resources to franchise owners throughout the year to help them remain compliant with the standards.