Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
BrightStar of Lower Bucks County has been fortunate enough to have assisted over 700 families that required in-home care. These families turned to BrightStar to ensure their loved one’s safety, health, and dignity. At the same time, BrightStar offered the family members peace-of-mind knowing that we were on the job. Here are just a few of the things that families are saying about our caregivers and our service:
BrightStar was a blessing when my mother was recovering from her hip surgery. After her fall Mom just wasn't able to get around the house like she did before, and that made showering, dressing, getting her meals, and staying active very difficult for her. BrightStar assigned Connie to us, and we could not be any happier with the care that she provides. She makes sure that Mom gets her day started each morning, and she really shows compassion and care with every interaction that she has with her. While none of us want to see our parents struggle with these activities, using BrightStar and Connie to help us has been a wonderful experience.
~ Margaret L., 6/14/2010
We have used BrightStar on many occassions to care for our mother both during and after hospital stays, and for 24-hour home care. We have sometimes had to call on extremely short notice, and BrightStar has ALWAYS been able to provide my mother with excellent care. Our mother uses Odette once a week to help with household and personal tasks, and to drive our mother to the beauty shop, etc. Odette treats Mom as if she were her own mother, and has afforded her a measure of independence that Mom treasures. Tracy, Michelle, and the rest of the BrightStar staff have always gone out of their way to accomodate us, no matter what the day or time. BrightStar has been truly remarkable regarding the care of our mother.
~ Karen B., 06/27/2010
I would like to recommend Brightstar as the go-to agency for in home health care assistance. Brightstar sent us Connie who was outstanding in this position and became like one of the family. She had outstanding caring and communication skills. Connie came into our home, assessed our needs and formulated a plan that kept our day to day lives in order For the duration of her time with us, Connie was responsible for supervising my mother with dementia and my bed bound husband. She managed bedside and individual care of my elderly mother and husband aiding in ambulation, bathing, special hygiene, dressing and undressing. Connie carried out routine cleaning duties including laundry, washing dishes and making beds. Connie was always eager to offer her support and had an excellent relationship with my mother and husband. Eventually my mother had to go into a nursing home and with the change of hours Brightstar sent us Toni for my husband three times a week. Once again they could not have matched us with a better caregiver. Caring and efficient Toni helps my husband with bathing and food prep. Brightstar was a lifesaver when I found myself needing care for two individuals while I went to work. As my needs changed they made the transition easy for me. I have called with special requests extending coverage and they have always come through. When friends who know my situation ask me, “How do you do it?” The answer is simple, “Brightstar.”
~ Susan L., 01/23/2013