Testimonials
Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
Read on to hear from Naperville BrightStar Clients:
“On behalf of my entire family, I want to thank your staff members who cared for our mother in the final months of her life. Mother was able to remain in her apartment at The Devonshire, as she wished, due to the assistance of your staff. Your C.N.A. staff was with my mother up to the last two weeks of her life. They were responsive to her needs and cared for her in a loving manner. She came to think of many of them not just as caregivers, but as friends. Doris, Vivian, Sandy and Jacquie stand out in my mind in particular who gave mother wonderful support when I was with her.
I want to especially thank Kira Z – LPN who was with my mother on her final day. When I arrived that morning, I found mother bathed and resting in her bed which was made up in a manner I had never seen before then. I said to my mother that she looked as if she were installed in a room at the Ritz, as she reclined on many beautifully fluffed pillows and fresh white sheets. As the day proceeded and mother’s breathing became more labored, Kira continued to find special ways to comfort her. She regularly swabbed her lips and mouth and continued to clear any mucus from her throat that might cause her discomfort or angst. Kira remained with us throughout the day and stayed on to support us after mother passed away. My sister and I were at my mother’s side but were not prepared for her to die as she had been resting so peacefully before she opened her eyes to draw her last breath. We feel Kira was largely responsible for that comfort mother felt in her last hours.” - Catherine, May 2012
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“The caregiver we had for mom for the longest period of time was Barbara L. Mom and I and my siblings were greatly pleased with her and all she did. I would rate all of the above (Barb’s professionalism, punctuality, work ethic, and nursing skills) with an excellent. Mom misses her, which in itself, is quite a testimonial!” – Mary, September 2011
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“Normally, we don’t hesitate to fire off a nasty email or letter when things go wrong. Today, I would like to congratulate BrightStar by singing the praises of one of your Nurse Managers, Melissa Gates! In late January of this year, I had back surgery to repair a herniated disc. Two months later, I could barely walk and I was in severe pain. A subsequent MRI and biopsy revealed a serious staph/strep/flu virus infection. I was placed on an intravenous antibiotic regimen that lasted 8 weeks. Melissa was assigned to help train us and made weekly visits to change bandages, perform a physical check on my vital signs and take a blood sample. Aside from the fact that she performed those duties efficiently and professionally, she also helped to coordinate communication with the insurance company, the suppliers and the doctors involved. Through all of this, she could not have been more pleasant to work with! Today, I am feeling 100% better and my wife and I wanted to make sure that you know that you have a superstar working at BrightStar!” - John L., July 2011
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“Patti has been my wife’s caregiver for a few months now and we couldn’t be happier! She and my wife have developed a very good rapport based on mutual respect. Patti is very curteous and is also a fairly good cook. Patti insists on doing the “little extras” that other caregivers choose to ignore. We really appreciate it when Patti helps write out a birthday card or pay a bill. I just want you to know you have a real gem here!” - Randy, June 2011
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“We have used BrightStar services on two different occasions: once, to enable our 90-year old parents to attend our son’s wedding. The other was to provide in-home support at The Devonshire Independent and Assisted Living for my dad following a hospital stay. We have been extremely pleased in both instances. The response from everyone in the office has been timely and efficient. The caregivers were both skilled and compassionate. They did an excellent job of providing support while maintaining my parents’ dignity.” - James, March 2011
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“My wife and I faced a difficult situation this year when my mother, who lives in a different state than us, required immediate 24/7 care in her home. I contacted BrightStar, and their fees were competitive and the services were the best offered. BrightStar was quick to help us sort through Mom’s needs and provide medical services to ensure she was well cared for. The caregiver provided is an excellent communicator, well-organized, and above all, compassionate. BrightStar’s Care Coordinator Marilyn was also quick to connect with my mother’s doctor and verify her prescriptions and medical needs. We are very pleased with the care and attention to detail BrightStar has given Mom and look forward to working with them long into the future!” – Randy & Judy, January 2011
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“We were very pleased with your staff members who took care of my mother recently. I’m sure that their friendliness and professionalism had a great deal with my mother getting better.” - Bill, August 2010
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“Let me tell you about your caregiver Patty. What a jewel! There aren’t many people as compassionate, caring, and genuinely concerned about their patients as Patty. On several occasions she went above and beyond the call of duty for Mary Kay. Much the same can be said for the staff at Naperville/Oak Brook, Terri, Jim, Michele, all of them! Thank you! Thank you! Thank you!” - Jim, July 2010
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“Your service to my father was absolutely wonderful! It made all the difference during a very difficult time.” - Ruth, June 2010
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“All of your CNAs and nurses providing continuous care hospice staffing for my father are first-rate and genuinely care about their patients as well as family members. Everyone I met from BrightStar acted as though they were members of the hospice team and I believe it’s a testament to your organization. I wanted to reach out to you to applaud you for your great work and to ensure that all the staff at BrightStar receive the recognition they deserve.” - John, May 2010
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“I have found that Valerie meets the highest standards of cleanliness, professionalism, punctuality, friendliness and work ethic. Keep up the good work and thanks so much.” – Dale, November 2009
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“I was very pleased and impressed with your service. I also really enjoyed the company of Alyssa, Kelly and Trina. If need be I would definitely use your services again.” – Carolyn, June 2009
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“Thank you for providing us with a very reliable and professional service. My sister and I are very happy with Vanessa. We could not have asked for a better, more professional and caring person. We also want to thank Jim and Kelly for their wonderful support.” – Diana and James, June 2009
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“I chose BrightStar over two other possible healthcare providers. The CNA caregiver supplied by BrightStar was wonderful. She assisted me in my needs for the 24 hour period following my outpatient surgery. I would not hesitate to recommend BrightStar Healthcare if someone asked me about in-home care providers.” – Gerald, April 2009
