Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
“Oh Rampi, how sweet! Things are going wonderful! I love Carillon and so does my family and most of all, Mama seems to have adjusted beautifully! She is doing so well! Thank you so much for reaching out to me and asking about her! If you should ever need a spokesperson for Bright Star, please contact me! Your staff was instrumental in our being able to leave Mama at Mecklenburg without a member of the family being there with her! And Ashley assisted me with the moving day, 8-14, in getting her things packed up and getting her into my vehicle that day (it was pouring the rain)!
I appreciate all your staff did for Mama in keeping her company and ensuring our expectations were met concerning her care as best as they could.
Thank you again with all of my heart for your all you have done to facilitate this for Mama!”
~ Susan L.
“Rampi and her team at BrightStar have repeatedly demonstrated themselves to be leaders in the Charlotte area in home care. When I’ve worked with clients who could not handled by other agencies, Rampi and her staff are able to step up and meet the challenge. Rampi is excellent at working with other professionals such as myself and views each client’s situation as an opportunity for teamwork. Her staff is responsive on the weekends, attentive to the most sensitive client issues, and most important, they are compassionate and knowledgeable. I always look forward to working with families who are using BrightStar’s services!”
~ Jennifer Szakaly, MA, CMC Caregiving Corner
“There are many providers in the private pay home care market in Charlotte. Rampi has quickly positioned Bright Star as an elite provider by offering nursing services and becoming Joint Commission accredited. She incorporates services from complimentary senior service providers to meet the unique needs of current and future clients.”
~ Marie W., Account Executive, Gentiva Home Health
“I do appreciate very much the job Brightstar is doing. The communication is very well. I’m kept updated and the team always has my dad’s best interest in mind. Your care is first class!”
~ Ron W., Son of Previous BrightStar Client who passed
“The assessment with Mr. A was exceptional with a very detailed description of his condition. I like the idea of a third party to intervene since it seems there are some issues with family members that need to be resolved regarding the direction of care for their dad.
Thank you for the incredible assessment giving us details that we have been unable to obtain until now. We look forward to referring more clients that hopefully will result in profitable business to you and BrightStar.”
~ Ken P., Financial Advisor
“The residents that have chosen Brightstar, YOU, seem to be very pleased. That measurement is the most important one possible!”
~ Tracy S., Marketing Representative from a Senior Living Community
“Thank you so much Holly for the exceptional job you’ve done in trying to find a good CNA match for Mom. It means so much to us that you and Brightstar care enough.”
~ Sonia B., Daughter of BrightStar Current Client
“I owe you an equal level of “thanks” (if not more). I was very impressed with not only you and your ability to present, but also the content you presented and the clear passion that you have for your industry and what you do. I came away with a great feeling of confidence in that I could quite easily see myself recommending you and your company to my clients in need of such services. Having confidence in whom you work with is obviously a key, and you were able to establish that level of confidence in a very short time. That is a great skill, but I believe it first stems from the heart and simply loving what you do…”
~ Ed D., Financial Consultant/Managing Director
“I wanted to give you some feedback on the CNA now that we have worked with her for about a month. In a nutshell, she is working out very nicely thus far. Deb’s Mom really likes her and trusts her which is the most important consideration. The CNA is very prompt and is a self-starter. She has been willing, and able, to take on a few additional duties such as light housekeeping and helping Deb’s mom with her physical therapy regime. She always has a positive attitude and has “fit in” well to the family environment. We’ve had a few occasions to call on her to stay over at the last minute and she (and BrightStar) has been very accommodating.”
~ Charles and Debbie S., Family Members of BrightStar Client
“Please be advised that Nina [the caregiver] is 1st class in every respect!”
~ Ingrid B., Wife of BrightStar Client
“Thank you so much for everything. You had no idea what I had to go through with the other aide taking care of my ex-husband. Now I don’t have to worry and you do what you are supposed to do. We really like your girls too.”
~ Carol F., Ex-Wife of BrightStar Client