Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Sarah Williams, Owner
What experience do you bring to BrightStar? Sarah Williams comes to BrightStar as a mother of two with an education background and 8 years of experience in home health care. She has taught children from ages 4 to 12 in elementary schools in England and India. She specialized in children with Special Educational Needs. She accommodated them in mainstream classroom where she has had to adapt the curriculum to meet their individual needs. She has taught children with ADHD, autism, Down’s syndrome, developmental delay, spina bifida and deafness. These skills are invaluable when liasing with children and families through BrightStar’s Kidcare . Personal experience in caring for her grandmother, made Sarah realize the true value of high quality healthcare and good communication from people who truly care. BrightStar offers that top end service which she wishes she could have found for her family. What aspect of your job are you most passionate about? Sarah is passionate about providing the highest quality care for each of our clients. She strives to make sure we do what we say we are going to do. Sarah recognizes that it is critically important that our clients are treated with respect and dignity in their home, no matter what their situation may be. I provide a higher standard of care by… Listening to what our clients and caregivers want. Over these past 8 years, Sarah and Kelvyn have learned that not only is BrightStar there to provide care for an individual, but BrightStar is there to provide support to the family as well, which is equally as valuable.
Kelvyn Williams, Owner
What experience do you bring to BrightStar? Prior to coming to BrightStar, Kelvyn Williams had over 15 years of general management experience within the automotive sector. He has 8 years of experience providing highest quality skilled and non-skilled home care in the Livingston and Washtenaw counties. His Grandfather suffered with Alzheimer’s and Kelvyn experienced firsthand how this terrible disease takes its toll on both his Grandfather and supporting family members. He remembers the challenges of ensuring somebody was with his Grandfather at all times to ensure he did not wander from home and to provide for his personal care needs. He is a local board member for the local Alzheimer’s Association and senior support groups in both Livingston and Washtenaw counties. He has a strong understanding of meeting customer’s expectations and what it really means to provide the highest levels of customer service. He develops long-term relationships with our referral sources and the clients and families we look after. Bringing these values to BrightStar has resulted in a customer focused approach where providing above and beyond customer service is a way of life. What aspect of your job are you most passionate about? Ensuring we provide excellent care and service to all of our clients and their families. Kelvyn enjoys offering “peace of mind” by providing healthcare solutions that help families and business live and perform at their best. I provide a higher standard of care by… Guaranteeing we meet all of the promises we commit to.
Jennelle Lybrink, Customer Care Coordinator
What experience do you bring to BrightStar? Jennelle is the Customer Care Coordinator for the BrightStar of Brighton & Ann Arbor offices. Jennelle is the mother of a little girl and enjoys each day watching her grow. Her love of the outdoors also keeps her very busy. Jennelle and her family can often be found out on the lakes boating, fishing or swimming. During the winter months she loves to curl up with a good book. Jennelle is happy to be part of the BrightStar team because we share the philosophy that every person deserves the highest quality of personalized care. She has more than 10 years of experiences in the medical field and customer service. What aspect of your job are you most passionate about? She is passionate about making a positive difference in the lives around her, which inspired her to become a part of the medical field. Jennelle’s time at BrightStar has been rewarding and given her the opportunity to meet many people from all walks of life. I provide a higher standard of care by… Making sure our clients are provided the highest quality of care possible.
Sue Wilkie, Recruiting/Human Resources Coordinator
What experience do you bring to BrightStar? I graduated from Baker University with a business degree. My mission is to help align clients with the right candidates to meet their needs, while also helping improve retention when it comes to current employees.
What aspects of your job are you most passionate about? Providing a pleasant working environment with opportunities for growth, recognition of patient worker satisfaction. I believe that keeping staff happy is most important as it helps them be more productive, and creative. Happy staff creates happy patients which contributes to the continuity of care.
I provide a higher standard of care by? Improving employee engagement, job satisfaction, and in turn the quality of patient care.