Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
My parents love Susan. My mom said my dad really likes her and feels comfortable with her. She told me that she heard them downstairs talking and dad was laughing – something he rarely does these days! I am extremely happy with the situation. I’m hoping mom will go out shopping or for a coffee with a friend next week. Thanks again. Everyone has been so great to work with – it’s been a very easy transition for my mom and dad.J.W., Milford
My care giver comes into see me three times a week. She gives me a shower, never hurrying me and treating me with dignity. She helps me with my exercises and we walk around the house.
We enjoy talking and catching up on each other’s news. I really missed her last week when she is not here. I look forward to seeing her as she makes my life a little easier when she is here. She is always on time and is patient.J.Z., South Lyon
Our caregiver represents the best in the industry. I am relatively new to the world of care giving, but I have seen both ends of the spectrum and he represents what a family hopes to find. He shows up early, a value that is important to me. He engages with my husband instead of only plopping him in front of the TV. He stands right next to my husband, cueing him towards independence instead of doing everything for him. He is not authoritative, but rather exposes my husband to his choices and then lets him decide. He is competent, trustworthy and has integrated into our family with his lovely heart.S.Q., Brighton
Wendy was a wonderful caregiver for my husband. He looked forward to her visit and enjoyed talking to her. She was a caring person, and always so cheerful with a big smile on her face. She would do exercises with him and when he had fainting spells, she would make sure he didn’t fall and hurt himself. There were a lot of days when I felt down and she was always there for me, we shared tears and laughter. When my husband had to move to an assisted living facility, it was so hard to say goodbye. She had become a part of our family and we will never forget her.N.W., New Hudson
Janet has been a truly amazing BrightStar caregiver for our family. She has demonstrated many times her dedication to her calling. She is extremely reliable; she is energetic, punctual and cheerful. She is a very positive force. She has been terrific at engaging our dad, who has short term memory loss in conversations on his great passion sports, where she knows he can retrieve memories from the past. She has kept very detailed CNA notes on our parents and has been self directed in referring to them frequently, to see if she can find patterns to help us improve our parents care., P.E., Brighton
May you be blessed for the kindness you’ve shown my family. My “thank you” seems so small compared to all you have done for us, but it comes from my heart.L.V., Milford