Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
We have been working with Brightstar for almost three months for our 91 year old mother. They were able to start with one shift of caregiver and quickly add two additional shifts to her care plan. This has been a very challenging time for our mom and family on so many levels but the team at Brightstar has been patient, professional and accommodating. They are also responsive and make several adjustments - I appreciate having someone - a real person - answer the phone seven days a week and I never have to leave messages. They require their caregivers to write notes in a binder at every shift for our perusal. The caregivers are great when our mom has a visitor or a PT session or additional needs. I would highly recommend this company to support care for a loved one.
M. Barden, Ann Arbor
I am a trustee for an elderly person who has needed in home care for some time. And, as it sadly the case, the need has been changing. It's been increasing. Brightstar has provided care and companionship over 7 years and counting and kept in touch with me on changes in needs. They have also made it easier to deal with our insurance company paperwork. The people have been great, they've adapted to health conditions as they've increased, and I believe they’ve provided the right care. My charge is able to stay in her home with her pets without worries and the most comfort possible. I've had other relations who have gone thru... dependency. The best experience has been with Brightstar.
L. Byrk, Howell
I have been receiving nurse infusion services since March 2021. The infusion nurse has been flexible when scheduling home visits. The infusion nurse was been very skilled and knowledgeable regarding the medication ordered, signs/ symptoms of possible side effects and infusion technique. I would recommend Bright Star services to family and friends.
Thank you, K. Warren-Davis, Farmington Hills
Our caregiver represents the best in the industry. I am relatively new to the world of care giving, but I have seen both ends of the spectrum and he represents what a family hopes to find. He shows up early, a value that is important to me. He engages with my husband instead of only plopping him in front of the TV. He stands right next to my husband, cueing him towards independence instead of doing everything for him. He is not authoritative, but rather exposes my husband to his choices and then lets him decide. He is competent, trustworthy and has integrated into our family with his lovely heart.S.Q., Brighton
Wendy was a wonderful caregiver for my husband. He looked forward to her visit and enjoyed talking to her. She was a caring person, and always so cheerful with a big smile on her face. She would do exercises with him and when he had fainting spells, she would make sure he didn’t fall and hurt himself. There were a lot of days when I felt down and she was always there for me, we shared tears and laughter. When my husband had to move to an assisted living facility, it was so hard to say goodbye. She had become a part of our family and we will never forget her.N.W., New Hudson
Janet has been a truly amazing BrightStar caregiver for our family. She has demonstrated many times her dedication to her calling. She is extremely reliable; she is energetic, punctual and cheerful. She is a very positive force. She has been terrific at engaging our dad, who has short term memory loss in conversations on his great passion sports, where she knows he can retrieve memories from the past. She has kept very detailed CNA notes on our parents and has been self directed in referring to them frequently, to see if she can find patterns to help us improve our parents care., P.E., Brighton
May you be blessed for the kindness you’ve shown my family. My “thank you” seems so small compared to all you have done for us, but it comes from my heart.L.V., Milford