BrightStar Care® of Baltimore City / County’s mission is to improve the health and wellbeing of those entrusted to our care. And from our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality and support.
Maryland Residential Service Agency, (RSA)
BrightStar Healthcare of Baltimore City/County has the highest level of licensure in the State of Maryland. We are a Residential Services Agency Level 3 which allows our nurses to dispense medication but we are also license for skilled care and have LPNs, RNs and Therapist on our staff. We have a full continuum of care.
Joint Commission Accreditation for High Quality Home Care
Our employment standards and practices have received the Gold Seal of Approval from the Joint Commission. The Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care and has rigorous standards that go above and beyond state requirements. Large hospitals: Johns Hopkins, University of Maryland Medical Center, Sinai and the LifeBridge system all have Joint Commission Accreditation. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting superior performance standards, and puts your local BrightStar Care within the elite group of less than 10% of in-home health care agencies nationwide, that have received this accreditation. In Maryland this percentage is less than 2% of all the in-home health care agencies.
Award Winning Care
BrightStar Healthcare of Baltimore City - County is proud to have won the BrightStar National Clinical Quality Award in both 2013 and 2016. BrightStar of Baltimore also won the National Customer Service award in 2013. Customer Service and Quality of Care are the two things that matter most of us!
Compassionate Quality Care
Our licensed, bonded, and insured staff members are trained and certified to provide the highest standard of care. Our compassionate care professionals will create a customized service plan for you or your loved one, and we are available for any length of time, from hourly in-home health care to around-the-clock 24X7 services. We take the quality of our care seriously, and our knowledgeable and responsive support staff is available 24 hours a day, 7 days a week.
Our nationally accredited home care services include:
Our RNs and LPNs are able to provide:
- weekly med pours
- wound care
- home infusions
- trach and vent care
- blood draws
- wellness checks
- supplement the care provided by hospice home health
Committed to Client Safety at Home
As part of our ongoing commitment to quality, BrightStar Care of Baltimore City / County follows the Joint Commission National Patient Safety Goals. From infection control training to our home safety assessments, our clinical quality processes help keep clients safe in their homes and reduce the likelihood of hospital readmissions. Our unique approach includes:
- Specific national patient safety goals for falls and infection control
- Patient home inspection
- Emergency preparedness plan and creation of emergency backup kit
- Care staff competencies verified by a Registered Nurse (RN) before being assigned
- RN oversight on every case
- Stringent screening and employment practices
- Third party customer satisfaction surveys
BrightStar Care is ready to help. For more information or to schedule a complimentary in-home care assessment, contact our BrightStar Care of Baltimore City / County office at (443) 275-2796.