Our Staff at BrightStar Care® Carlsbad

I train and supervise our caregivers, conduct our free in-home assessments, create a customized plan of care for each new client, conduct follow-up evaluations, advocate for our clients and coordinate with other care partners to ensure the best care.

How long have you been a nurse?
I have been a Registered Nurse for over 30 years. It was my childhood dream to follow in my grandmother’s footsteps and it has been my life’s ambition to utilize my nursing skills and abilities to consistently drive excellence in healthcare practices that improve lives.

What experience do you bring to BrightStar Care?
My career has covered a broad spectrum of healthcare offerings. My hospital-based work has included medical-surgical, oncology, surgical and cardiac intensive care, and emergency department roles. In the post-acute settings, I have served as the Director of Nursing in skilled nursing and long-term care facilities, hospice, as well as intermediate and community care-based facilities for the developmentally disabled. In addition to these roles, I have served as the Compliance Director of Managed Care and Provider Network organizations and have extensive experience in provider credentialing, utilization review and case management.

What aspect of your job are you most passionate about?
The daily ability to improve the lives of patients, and their loved ones, through our actions. To me, there is no higher calling. I have found that the smallest actions, such as training staff members in respect and kindness and of giving of themselves, can have a trickle-down effect that goes far beyond the training room and the task at hand on any given day.

What are three unique strengths you bring to BrightStar Care?
1. My commitment to excellence. When we do our jobs well, everyone wins.
2. The ability to create great teams that consistently meet or exceed expectations.
3. A diverse healthcare background. My extensive experience with the successes and shortcomings related to ‘transitions of care’ (in particular from acute care to skilled or home-based care) brought me to my current focus on ensuring best practices are followed across the healthcare continuum.

I manage all aspects of office operations from recruiting to scheduling, billing, payroll and customer service.

I hold a bachelor’s degree in developmental psychology, and I’ve worked my whole life to improve the lives of those in the community I serve.  I’ve been an educator, mother, Girl Scout Leader and volunteered my time to help those in need.  My journey into home care began when my father suffered multiple strokes.  He needed intense care for months, and there was no one to even help us understand what our home care options were.  I learned a lot from supporting dad and helping to plan and implement his care. Helping support and guide others through that stress and confusion is now my calling.

When a health crisis occurs, it's common to feel overwhelmed and unsure.  I can help you navigate these unfamiliar waters.  I'm well connected in the North County healthcare community, and I'm happy to help you find answers, access helpful resources, and connect you with experts from a variety of fields.  I also support the healthcare community through participating in The National Aging In Place Council, San Diego Dementia Consortium, Alzheimer's Association, and more. 

I have a bachelor’s degree in communications, master’s degree  in business, and I’ve spent 20+ years leading marketing in Fortune 500 companies.  My specialty is focusing the organization on a higher purpose to deliver something much more meaningful than just the products & services we sell.  Much of my experience comes from the world of hospitality, where I developed a passion for outstanding customer service experience.  When Susie’s dad had his medical issues, I realized I could apply my skills and passion to providing a truly higher standard of care in home.  Now I wake up every day focusing on how we can make a real difference in the lives of all we serve.  Helping others is my privilege and our calling.

I coordinate our care services in collaboration with our clients, families, team, and other care partners to ensure the highest quality and most reliable in-home support services, excellent communication, and the highest levels of satisfaction throughout the entire process.  I support our mission to be the most accessible, and most supportive, home care agency for everyone in Coastal North County:  Carlsbad, Oceanside, Vista, Fallbrook and Camp Pendleton.

Stephanie started as one of our very first caregivers when we opened in 2019.  Over the years, she’s proven herself to be an amazing caregiver and has been frequently praised by her clients.  Her hard work and dedication earned her a promotion to client care manager.  Now, she works in the office part time while continuing to provide caregiving for a long time client who loves her too much to let her go.  Stephanie manages the schedule, helps our nursing director with our skilled nursing patients, and assists HR activities like new hire onboarding. Her organizational skills were also a big part of why we got perfect scores on our Joint Commission and licensing reviews.

I work with Stephanie to coordinate our care services in collaboration with our clients, families, team, and other care partners to ensure the highest quality and most reliable in-home support services, excellent communication, and the highest levels of satisfaction throughout the entire process.  I support our mission to be the most accessible, and most supportive, home care agency by managing the schedule and supporting our field-based care staff.

Megan came to us with a wealth of caregiving experience and strong organization skills, and having been in the field helps her coordinate very effectively with everyone involved.  She comes from a military family, including her husband who is in the Marine Corps.  Her mom was a nurse, and watching her care for people inspired Megan to pursue a career in healthcare so she could help others too.