John and Lori Kemeny | Owners
As families in the local area of Wake, Durham, Harnett, Chatham, and Johnston Counties are impacted by the aging of parents and grandparents, while raising their own children, BrightStar Care® of Cary wants to be recognized as the premier resource to provide support for those families to help get through the trials and tribulations of aging parents and grandparents.
Owners John and Lori Kemeny are committed to continuing to maintain a solid foundation to ensure BrightStar Care® of Cary is positioned well in the community and can provide support for those who choose to work with us as a provider.
John retired from IBM after 30 years of project and program management and wanted a change in personal mission to work on a more personal basis to help others and focus on family. He was instrumental in building the vision and foundation of BrightStar Care of Cary from non-existence to a reputable, established home care agency for those needing home care/skilled nursing in their homes. Lori worked as an executive level recruiter for over 15 years and is a native of the Cary area (graduated from Cary High School and North Carolina State University). She desired a change in personal mission to focus on family, as well, and wanted to continue to provide service to the local community. As a home care agency owner, Lori brings a unique skill set to the organization to carefully screen, identify and ensure BrightStar Care of Cary is only providing top caregivers to clients. Through personal experience, Lori understands the importance of caring for loved ones and ensuring the care provided is reliable and meets a higher standard. With losing her mother to breast cancer at the age of nineteen and caring for her father, who suffered several strokes, Lori, quickly got a glimpse of the challenges that families suffer every day with few options that provide the level of care that BrightStar Care of Cary guarantees. Outside of BrightStar Care of Cary, Lori and John are also involved with the Jr. Carolina Hurricanes Hockey League. Their 14-year-old son plays for the 14U Bantam AA hockey team which requires the Kemenys to travel most weekends from early September through the end of February to cheer on the Jr. Carolina Hurricanes! Along with their son, they also share 3 daughters (ages 27, 25 and 4!)
Tracy Jacobs | Customer Care Manager
Tracy Jacobs is BrightStar Care of Cary’s Customer Care Manager/Coordinator and is also proudly a Certified Nursing Assistant II, herself. She holds her MBA (Masters of Business Administration) and has worked in home care since the late 90s. Prior to joining BrightStar Care of Cary, Tracy worked in “Corporate America” where she has implemented policy and procedures, training programs and managed large teams. Tracy is passionate about client care and believes that home care, and taking care of those who can’t take care of themselves, is where she wants to focus her time and efforts. She brings exceptional customer service to our clients and is committed to ensuring every client receives the best care possible. On many occasions, Tracy has been known to roll up her sleeves and jump into “hands-on client care” if needed. Our clients love Tracy and you will too!
Nena Reeves | Operations Manager and Customer Liaison
Nena comes to BrightStar Care® of Cary with twenty plus years’ experience of strategic and operations leadership in healthcare services. She was the CEO & Founder of Health Services Personnel, Inc. which was a start-up home care agency founded in 1989. Health Services Personnel provided services to people with developmental disabilities, dually diagnosed, mental illness and the elderly. At the peak of her business, she had 800+ employees across 13 offices in North Carolina!
In additional to running a very successful company, Nena has served on several board of directors, committees and councils. She was the President of the NC Community Support Providers Council, served 2 terms on the Association of Home & Hospice Care Board of Directors, she was the Chairperson for the Johnston County Nursing Home/Domiciliary Review Committee and she was appointed to the Legislative Home Care Workforce Development Committee. As you can see, Nena brings a wealth of knowledge to BrightStar Care of Cary and has been instrumental in ensuring BrightStar Care of Cary operates efficiently and our clients receive seamless, quality care.
Kathryn Coates RN, BSN | Director of Nursing
HOW LONG HAVE YOU BEEN A NURSE?
I have been a registered nurse for over 15 years. I graduated from the University of Mississippi in 2002 with my BSN degree. As an RN I hit the ground running working my first year in the Pediatric Intensive Care Unit.
WHAT EXPERIENCE DO YOU BRING TO BRIGHTSTAR CARE?
Throughout my years as a nurse I have worked in a variety of settings. I bring a high level of skill sets and wide range of experience to Brightstar Care. I have experience in the pediatric emergency room, in-patient, out-patient, critical care, and home care settings. I am the proud mom of 5 children of my own. I was the primary support person in the care of both of my grandmothers as they remained in the home their last years of life. I have experience with the issues our clients and their families face while aging in the home. My years in home care prepared me to understand those challenges our staff face each day in the field. I bring a positive attitude, eagerness to learn, and a readiness for any challenges we face. Being a member of a large family, I also bring the aptitude for social skills that help people feel comfortable, safe, and reassured. As our client population booms I bring an ability to go with the flow, multi-task on objectives, and take charge to get things done when needed.
WHAT ASPECT OF YOUR JOB ARE YOU MOST PASSIONATE ABOUT?
I am a lover of all people, big and small. The gift of remaining in their communities and maintaining independence at home is what we offer, and I am proud to be a part of that. I love getting to meet so many people in their home in a relaxed setting.
I PROVIDE A HIGHER STANDARD OF CARE FOR OUR CLIENTS BY...
I am dedicated to quality care. I ensure all our staff receive the specific training and education they need specific to each case. I have weekly meetings with our BrightStar Care of Cary Client Care Coordinator, and the owners, to ensure we are standing by our compatibility guarantee. And above all, we encourage open lines of communication with family members, clients, staff, and referral sources.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Ensuring that clients are safe and happy, families are satisfied with our services, and that clients are cared for holistically. I am driven to provide excellent customer service and reliable quality care. If you have questions about how RN oversight works at BrightStar of NC - Cary, or if want to speak with our Director of Nursing, please call us at (919) 535-6787.
Questions about our care team?
Please contact us online or call our BrightStar Care of Cary office at (919) 535-6787 and we'll be happy to answer them.