Steve and Alexis Hailey | Owners
As a Navy Officer, Steve spent 10 plus years as a healthcare executive managing several hospital departments and out-patient clinics. One of his favorite assignments was serving as a healthcare executive at Bethesda Naval Hospital. His primary responsibility was to manage the healthcare needs of the White House First and Second Families, Congressional members, and Secretaries of States. Most recently, he just sold his interest in a successful and reputable independent insurance agency he began sixteen years prior.
Alexis has BA and MA degrees in Education from the University of Arkansas. She spent 8 years as a special education teacher in the public-school system where she taught students aged 12-19 with moderate to severe cognitive and physical disabilities. Alexis has been recognized with several outstanding achievement awards as a Special Education Teacher. Alexis also enjoyed her role as a sought-after consultant for developing in-home plans of care for people with disabilities.
Steve and Alexis are local and active owners in the business. They have experience managing care and support for immediate family members affected by diabetes, blindness, special needs, kidney dialysis, rheumatoid arthritis and Dementia/Alzheimer’s. Steve has three adult children: Steven Jr., Jason, and a special needs adult named Andy who is 23 years old and requires full time assistance. Together, Steve and Alexis have a four-year-old son named Jack, and two spoiled rescue dogs named Rosie and Ladybird.
“We are so excited about BrightStar Care of Cary and look forward to providing the utmost attention to our clients and customers that reside in the Triangle! Our business is Joint Commission accredited and provides medical staffing, skilled nursing care, and personal and companion care to those in need. Our staff and caregivers are amazing people. Every day we are impressed and inspired by the compassion and dedication they have for helping people! By providing excellent care for you and your loved ones, we strive to be one of the most exceptional care agencies in North Carolina. -Alexis Hailey, Owner”
Tracy Jacobs, , MBA, CNA II | Customer Care Manager
Tracy Jacobs is BrightStar Care of Cary’s Customer Care Manager/Coordinator and is also proudly a Certified Nursing Assistant II, herself. She holds her MBA (Masters of Business Administration) and has worked in home care since the late 90s. Prior to joining BrightStar Care of Cary, Tracy worked in “Corporate America” where she has implemented policy and procedures, training programs and managed large teams. Tracy is passionate about client care and believes that home care, and taking care of those who can’t take care of themselves, is where she wants to focus her time and efforts. She brings exceptional customer service to our clients and is committed to ensuring every client receives the best care possible. On many occasions, Tracy has been known to roll up her sleeves and jump into “hands-on client care” if needed. Our clients love Tracy and you will too!
Laura Payton RN, BSN | Director of Nursing
How long have you been a nurse?
I have been an RN for 15 years, but received my BSN this past fall from Purdue University Global with Summa Cum Laude Honors. I began my nursing experience as an LPN in a pediatric clinic, but after obtaining my RN in 2005, I transferred to Mother Baby and a Level II NICU. In 2007, I decided to commute 92 miles one way to work in a Level I Magnet PICU for 7 years. During that time, we had two children, Isabelle Grace (7) and Macie Margaret (5). After 7 years of commuting, I came back to our local hospital to work in the Interventional Radiology Department as an RN and spearhead their CT Low Dose Lung Screening Program. In 2016, our family moved to Holly Springs, NC, for my husband’s career with John Deere. Prior to the move, we lived our entire life in the state of Iowa, I grew up in a small town that was less than 700 people.
What experience do I bring to Brightstar Care?
Throughout my years as a nurse, I have worked mostly in pediatrics and the ICU, but have also provided leadership in areas to improve patient outcomes and taught/mentored nursing students throughout their clinical portion of nursing school. I also spearheaded a CT Low Dose Lung Screening Program, researched other successful programs and garnered support from Physicians' offices necessary for start-up, and organized data collection at the inception of the program. I also sought out opportunities to create change that enhanced standards of care such as developing a Pediatric PICC line team and wrote a policy to guide nursing practice. In 2011, I was a recipient of the Daisy Award, an award for Extraordinary Nursing Care at the University of Iowa Stead Family Children’s Hospital. As I have transitioned away from the bedside, I have enjoyed looking for ways to implement new ideas that will enhance the quality of care we provide to our clients.
What aspect of your job are you most passionate about?
I am excited to reach out to the community and educate them on the services Brightstar of Cary has to offer. Caring for loved ones can be challenging and time constraining for the working caregiver. We all need assistance caring for our family and I wish a Brightstar Agency would have been near my Grandpa three years ago to assist my dad in caring for him, as my dad was working full time on the farm. At Brightstar we are here to step in and provide safe and compassionate care. I also look forward to extending our infusion services, as at home infusions offer a safe and cost-effective alternative compared to in-patient hospital infusions and allows for our nurses to treat clients of any age in the comfort of their home. At home infusion services allow for clients and their families to maintain their normal daily activities.
I provide a higher standard of care for our clients by?
To provide a higher standard of care for our clients, I want to engage with our staff and implement new ideas that will enhance quality client care. When our caregivers or nurses become engaged, they are more likely to go the extra mile to ensure safe, competent and compassionate care is given. As your director of Nursing, I want to lead with a transformational leadership style where I plan to inspire, encourage and evoke new traditions or learning opportunities for all our staff.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Ensuring that clients are safe and happy, families are satisfied with our services, and that clients are cared for holistically. I am driven to provide excellent customer service and reliable quality care. If you have questions about how RN oversight works at BrightStar of NC - Cary, or if want to speak with our Director of Nursing, please call us at (919) 535-6787.
Questions about our care team?
Please contact us online or call our BrightStar Care of Cary office at (919) 535-6787 and we'll be happy to answer them.