Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
You made Elizabeth’s life beautiful.P & K
Just a note to thank you and all of your outstanding staff for the kind, caring and professional care giving you provided to my Mom, Dad and all of our family. You truly made such a very difficult and most trying time in our lives, easier, more comfortable and all around less stressful!! I can’t imagine our family doing it without you at each and every turn. We are so very grateful for all of the help, support, information and tender hearts you provided in our crucial time of need!! Should a need for your services arise in the future, we will not hesitate to call. Again, many, many thanks for absolutely everything!!The R's
Thank you for helping me. Everyone has been so nice!S.B.
Thank you so much for the home care that BrightStar provided for our Mom, during the last few weeks. BrightStar was very prompt and flexible meeting our needs in providing several hours of care daily. We would recommend your firm highly to anyone needing the special care and help you provide. The help that came were friendly, courteous, knowledgeable and professional in helping us with the needs and care for our Mom. Special thanks to Ruth, Nancy and Jodi in caring for our Mom. You are truly special people and we appreciate you and the care you provide.I.P., B.W., L.M.
We are grateful for your caring nature and work ethics. You all have made it possible to continue our mission in keeping V. at home in a comfortable and peaceful environment. R. and I applaud the hard work in such a caring way to patients that no longer can do for themselves, and the support provided to their families.J.D
I have been working with your agency for a couple of months now and have found that BrightStar delivers all that is promised and then some. I have a fair amount of experience dealing with several of your competitors, and I must say that your agency has truly raised the bar. There are several areas I would like to mention specifically.
My initial request for information about BrightStar was handled quickly and competently. Throughout my dealings with your agency my requests have been handled promptly; in fact, your staff often provides answers before I’ve even thought up the questions! I very much appreciate that a BrightStar professional answers the phone 24/7; being screened by an answering service and then waiting for a return call can be frustrating. The direct care staff has been most appreciated by the patient. You told me you would try to match a caregiver style with the preferences of the patient and that is indeed what you’ve done. I also appreciate that there is consistency in the caregivers serving the patient, which is remarkable to me since I have not always been able to furnish a consistent schedule.
When my patient was about to be discharged after surgery, your BrightStar RN visited her in the hospital to help evaluate the level of care required at home. You did not bill for this extra attention to safety, and it was most reassuring to have her input.
On several occasions I have had last minute needs which your staff accommodated without fuss. This has included transporting the patient to appointments, providing services in her residence on short notice, and standing by to transport the patient home from the hospital when we were unable to secure even an approximate discharge time.
Recently a doc appointment was postponed at the last minute from one day to the next by the doc. Your staff accommodated the change with no fuss. Likewise, I have had a few short-notice requirements that were met without a hassle.
I have appreciated the ongoing suggestions and recommendations from BrightStar regarding staffing levels and hours. Your sensitivity to providing the level of care that the patient truly needs without overdoing helps me to stretch the dollars further.
Thank you for the great work you do. If there is ever someone who would like to speak with me regarding my experience with your services, I would be most happy to oblige.C.H.
It was real nice visiting with you this week in your new office! I bet you love having your own space now and enjoy the view from your window! Maybe P. and I will drive over every two weeks or so to pick up gloves and say “hi” to you all. I think she enjoyed the ride, fresh air and attention from everyone there. P. is not a big talker and I bet it’s nice to hear a different voice every once in a while. She does seem to be opening up a little more each week that I am with her and I try to get her out of the house and around others every day. I drew up some plans for our garden and showed them to Pat, and I think she is pleased. I saw a glimpse of a smile on her face as she was looking at it.A Caregiver