Diane Thorson, BSN, MSN DIRECTOR OF CLINICAL COMPLIANCE
How long have you been a Nurse? I have been a Registered Nurse for over 25 years after graduating from Valparaiso University with a BSN and Loyola University with a MSN. My key industry contributions, in addition to hospital and agency nursing, include: - Clinical Director roles within Home Health and Private Duty organizations - Pediatric Clinical Specialist and Instructor - Nurse Clinician in Mineral Metabolism/Nephrology at Lurie Children’s Hospital - Aging in place speaker to various audiences and facilities.
What experience do you bring to BrightStar Care®? Prior to arriving at BrightStar, I was responsible for departmental analysis related to productivity, staff process improvement and client satisfaction resulting in improved patient outcomes. This required a restructuring of all internal processes and direct involvement in process improvement initiatives to increase Home Health Compare and Customer Satisfaction Scores. I possess experience in annual budget processes, as a field staff member and direct supervisory clinical roles. Today, I bring my extensive regulatory knowledge and compliance with process improvement to take positive patient outcomes to the next level of clinical care from BrightStar to your home and/or facility.
What aspect of your job are you most passionate about? I am most passionate about family-centered care and the concept of ‘aging in place’ and I love the fact that I am able to make a significant difference in the lives of clients by helping them stay safe and healthy wherever they reside.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Educating our staff on the best practices, policies and procedures to take BrightStar to the next level of positive patient outcomes. I will oversee the performance key clinical metrics for BrightStar. This ensures care provided meets regulatory standards e.g. The Joint Commission and Illinois Department of Public Health.