Diane Thorson | DIRECTOR OF NURSING & COMPLIANCE
How long have you been a Nurse? I have been a registered nurse for twenty five years after graduating from Valparaiso University with a Bachelors of Science Nursing degree. Then I furthered my education by completing a Masters of Science Nursing at Loyola University. My key contributions to the health industry include:
- Clinical Director at Home Health and Private Duty organizations
- Pediatric Clinical Specialist and Instructor
- Nurse Clinician in Mineral Metabolism/Nephrology at Lurie Children's Hospital
- Aging-in-Place speaker at various facilities and senior communities
What experience do you bring to BrightStar Care®? Prior to arriving at BrightStar Care, I was responsible for departmental analysis related to productivity, staff process improvement, and client satisfaction which resulted in improved patient outcomes. This required restructuring of all internal processes and direct process improvement initiatives to increase Home Health Compare and Customer Satisfaction scores. This experience includes annual budget planning, field staff supervision and supervisory clinical roles. Today, I bring my extensive regulatory knowledge on compliance with care improvement processes to create positive patient outcomes.
What aspect of your job are you most passionate about? Working with clients and their families to provide positive, nurturing care is most rewarding to me. I live by a simple driving principle: to care for others the way I would like to be cared for. I love the fact that I am able to make a significant impact in the lives of clients by helping them stay safe and healthy wherever they reside.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Educating our staff on the best care practices, policies and procedures to take BrightStar Care to the next level of patient outcomes. I oversee the performance of key clinical metrics and quality of care. This ensures the we meet the high standards of the Joint Commission, the Illinois Department of Public Health and the BrightStar Care brand.
Judith A. Flickinger | Retired DIRECTOR OF NURSING and CO-FOUNDER
How long have you been a Nurse? I have been working as a Registered Nurse for forty five years. I attended Samaritan Hospital School of Nursing in Ashland, Ohio where I received a scholarship for clinical work. Over the years I have worked in a variety of settings, the longest of which was at Stratford Pediatrics in Bloomingdale, Illinois. I worked there for over twenty years in an assortment of roles including charge nurse.
What experience do you bring to BrightStar Care®? The majority of my career has been spent in a pediatric office setting, however I’ve worked in hospital settings as well. My background includes two years of orthopedic work, one year of psychiatric work, over twenty years in a pediatric practice, two years of med surg experience, and three years as Director of Nursing for a Senior Care agency that provides Home Care and Skilled Nursing. As a nurse, I feel it is important to continue learning and expanding my knowledge on a daily basis. I strive to keep up to date with current medical issues and research and using that knowledge to better serve our clients.
What aspect of your job are you most passionate about? As the Assistant Director of Nursing, I oversee a large number of complex medical cases and I’m proud that we are able to give these clients and their families a sense of comfort and safety. I am passionate about being able to ease some of the burdens and worries of our clients and their loved ones. I’m proud to be able to serve the clients wherever they are located, whether it be in their home, the hospital or a an adult oriented community.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Providing appropriate and compassionate care whenever and wherever it’s needed. Also, by developing meaningful, personal relationships not only with the clients, but their family and caregivers as well. In addition, I make more possible for our clients by coordinating staff development and overseeing and encouraging our field staff.