Our Staff at BrightStar Care® Charlotte S

As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.

Rampi has over 20+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia.  Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college. She has worked her through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina.

Rampi has previously been involved with the Alzheimer’s Association's Michigan and North Carolina, the Michigan Assisted Living Association, North Carolina Assisted Living Associations, and the National Private Duty Association. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals.  Rampi, pre-COVID, volunteered her time as a Dementia Dialogues Trainer in Charlotte community, competencied through the University of South Carolina School on Aging.  She also has volunteered as a Alzheimer’s Association local support group facilitator for families. 

Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.

Kerry is a returning management team member who has re-joined our team in the role of a Recruiter/Scheduler. She is responsible for bring new talent to our agency along with our other Recruiter Maria as well as help our Customer Care Manager Michelle, with scheduling needs. She brings her friendly, positive energy and enthusiasm to assisting others to our existing team.  

Nurse Beth is our Director of Nursing.  She has  previous Director of Nursing experience with another local Home Care provider and Assistant Director of Nursing experience with a Pediatric Home Health Provider.  She loves working with pediatrics as Certified Pediatric Nurse as well as adults.  She comes with previous infusion, vent/trach and wound care experience in the Home Health industry.  She values good teamwork and communication while provide quality care to those we serve.

Keya joins our team as our Customer Care Manager. She has extensive experience working in the healthcare arena for Hospice Agency as a scheduler and responsible for assisting with Operations.  She has a passion for being an advocate for employees as well as making sure clients get the best care possible.  Customer Service is very important to her and is looking forward to working with you on behalf of our agency.

Brittany is our Business Development Manager. She has the pleasure of working with indiviudals in the community and share our Mission/Core Values.  She has worked in the senior living industry for many years with our most recent experience being Assisted Living/Memory Care and Skilled Nursing/Rehab Centers.