Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
MARY LYNN, LPN - HUMAN RESOURCE MANAGER
“My goal is to support the office staff in finding the most qualified and dependable client care staff; I also have valuable experience in regulatory preparation for our application for Joint Commission Accreditation which is one of the multiple factors in separating BrightStar Care of Chattanooga from other similar staffing agencies. I hope to provide the best quality staff to bring compassionate care and stability to our clients and to keep BrightStar Care of Chattanooga a cut above other staffing agencies.”
ANGELA COFFEY - COMMUNITY LIAISON
I have an associate’s degree in Alcohol & Drug counseling, I also have my CNA, and my MA. I have worked clinically in the nursing home and the emergency room and have also worked private duty. I have had my hands in everything “healthcare” from billing to clinical. So I understand what my employees are doing and I know it is a hard job! I have worked clinically in the nursing home and the emergency room and have also worked private duty. So I understand what my employees are doing and I know it is a hard job! I have 10+ years’ experience in scheduling and managing a healthcare office. I love people, and interacting with people. The aspect of my job that I am most passionate about is trying to comply with my employees and my clients wish list. I go above and beyond to make sure they get the hours they request and to make sure they are working with someone they enjoy working with. If my employees are happy the clients are happy and getting the best care possible. I provide a higher standard of care for our clients by being available 24/7 to listen to their concerns and make sure they are getting the best possible care. I take my job personally. I try and put my feet in everyone else shoes. As far as listening I listen to everyone, client and personnel. Listening to someone is usually the best way to make them feel better. Clients and employees know I am there if they need me. That makes my job special and therefore I am the person that listens to the good and the bad from clients and personnel. It’s the “thank You” that makes it all worthwhile. Knowing that I sent someone that made our client smile and feel special is the goal I set out to achieve every day. I love my job at BrightStar Care – it’s not the money or the hours that matter, it’s knowing I made a difference in someone’s life.
RICK COLLETT, OWNER/PRESIDENT - FACHE, MHS
Rick Collett, President and Owner of BrightStar Care of Chattanooga is also an expert in hospital operations. He brings 20+ years of experience in improving healthcare operations. As a Lean Six Sigma Expert with Caldwell Butler & Associates, http://www.caldwellbutler.com/index.php/our-experts/rick-collett/ his skills include the application of advanced analytical methods to healthcare processes to ensure leaner operations and improved patient flow. During his career, Rick has been responsible for daily hospital operations and has led financial turnarounds resulting in millions of dollars in tangible cost recovery. Prior to joining Caldwell Butler & Associates and BrightStar Care of Chattanooga, Rick worked with notable healthcare organizations such as Phoebe Putney Memorial Hospital, Hutcheson Medical Center and Hamilton Medical Center. This rich background provides Rick with experience as a senior leader with insights in hospital operations, ancillary departments, home health/hospice, and rehabilitation services. He now uses these experiences in his role as Managing Principal at Caldwell Butler & Associates to bring clients more efficient operations. His vast experience in healthcare operations provide the skills necessary to lead BrightStar Care of Chattanooga to become the area's premier provider of Lifecare, Kidcare, and Medical Staffing through the voluntary application of Joint Commission Accreditation and the implementation of programs such as BrightStar Clinical Pathways and the Hospital Accelerated Nurse Discharge Service. Through these programs, BrightStar Care of Chattanooga partners with area hospitals to reduce hospital re-admissions and, most importantly, will improve the quality of lives for all those we have the fortune to serve.
DEBORAH LOFTON -BRANCH MANAGER
Deborah Lofton, MHA, BSBA, BSED, Branch Manager has worked in the healthcare industry for the last ten years. After a ten year career as a computer programmer analyst in MS, she moved with her family to Chattanooga where she pursued a new career path in sales and marketing. She began her sales career in the medical field as a medical sales representative for Integrated Medical Systems, followed by eight years in marketing with senior healthcare providers such as Amedisys and Siskin Rehabilitation Hospital. She earned her Master of Health Administration degree last year and is excited to explore new opportunities in operational side of the healthcare industry.
Questions about our care team?
Please contact us online or call our Hamilton County offices at (423) 296-6640 and we'll be happy to answer them.