Enterprise Champion for Quality
This prestigious distinction is awarded to select franchisor organizations with a proven commitment to the highest level of quality and safety, and further sets BrightStar Care apart as a quality-focused care provider. BrightStar Care is one of the charter recipients of this award, the largest national home care franchise to achieve this distinction, and the only home care brand to have received the award every year since its inception in 2013. To keep in-home healthcare agencies performing to the highest possible standards, The Enterprise Champion for Quality award carries unique eligibility requirements. In order to receive the award, the franchisor must demonstrate that at least 95 percent of their eligible franchises are accredited and in good standing.
The Joint Commission is the same organization that accredits the nation’s best hospitals. We also have earned the Endorsed National Provider from Home Care Pulse, a national quality and satisfaction research firm. No other national home care brand can match this amount of recognition, and it’s a result of our local offices earning Joint Commission Accreditation and delivering A Higher Standard of Care to families every day.
Our mission at BrightStar Care of Chicago and La Grange is to improve the health and wellbeing of those entrusted to our care. From our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality, support, and customer satisfaction.
BrightStar Care of Chicago and La Grange has contracted with Home Care Pulse to gather feedback from their caregivers via live phone interviews each month. We received high scores from our caregivers in areas such as training, office communication, caregiver/client compatibility, and overall job satisfaction.
Joint Commission Accreditation for High Quality Home Care
Our employment standards and practices at BrightStar Care of Chicago have received the Gold Seal of Approval from the Joint Commission. The Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care and has rigorous standards that go above and beyond state requirements. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting superior performance standards, and puts your local BrightStar Care within the elite group of less than 10% of in-home health care agencies that have received this accreditation.
Committed to Client Safety at Home
As part of our ongoing commitment to quality, BrightStar Care of Chicago follows the Joint Commission National Patient Safety Goals. From infection control training to our home safety assessments, our clinical quality processes help keep clients safe in their homes and reduce the likelihood of hospital readmissions.
Our unique approach includes:
· Specific national patient safety goals for falls and infection control
· Patient home inspection
· Emergency preparedness plan and creation of emergency backup kit
· Care staff competencies verified by a Registered Nurse (RN) before being assigned
· RN oversight on every case
· Stringent screening and employment practices
· Third party customer satisfaction surveys
BrightStar Care is ready to help. For more information or to schedule a complimentary in-home care assessment, contact our BrightStar Care of Chicago office at (312) 382-8888.