BrightStar Care® Receives 2020 Best of Home Care® – Leader in Excellence Award
In Palm Beach County, BrightStar Care® of Delray Beach and BrightStar Care® of Jupiter & Martin County announced that they received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, both locations of BrightStar Care® now rank among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates BrightStar Care® of Delray Beach and BrightStar Care® of Jupiter & Martin County’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of the BrightStar Care® clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, both locations received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care® management teams set goals to reach the highest level of excellence possible.
“We are all so proud to qualify for the Home Care Pulse Leader in Excellence Award once again. Our Goal going into 2020 is to continue providing the best quality care we possibly can.” says Shayna Adaniel, Director of Client Services for BrightStar Care® of Delray Beach. Adding, “I know I speak on behalf of both locations when I say that we truly owe this honor to our Caregivers, and to our Clients; without them we are nothing!”
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that both BrightStar Care® of Delray Beach and BrightStar Care® of Jupiter & Martin County are making to provide outstanding care and employment. Both locations have worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”
About Home Care Pulse
Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.