Each of our clients has a story to share. The care we provide is highly individualized, driven by a comprehensive plan of care based on the unique needs of the client and their family. From adult home care and pediatric nursing to medical and non-medical elder care, no two stories are exactly the same. But woven throughout each of them is all that our caregivers make possible for all those we serve – more joy, more hope, more peace of mind.
If you have a story to share, we would love to hear from you. If you don’t have a story yet, read on. See if we could answer the call to make more possible for you and your family.
We strive day in and day out to provide the highest quality care for each client we serve. And we believe that the thousands of stories of the care we provide are better left to our clients to tell in their own words.
A Spouse’s Story: Personal Care
I am writing this email to let you know what an impact your services have made on my family. We have been using Patrick several days per week to assist my husband who is disabled. My husband had his legs crushed 30+ years ago and his shoulders are in bad shape from constantly using his upper extremities. He can walk very short distances and predominantly uses an electric wheelchair. Patrick has changed our lives through providing exceptional personal care.
Ruth’s Story: Intensive Care – Caregiver of the Year 2010
“When Tracy Duran came into our lives our world had turned upside down. My husband Jim had been in intensive care for too many days and was finally returning home and we needed help. The good Lord must have been watching over us because He sent us Tracy. From the day she arrived she became a part of our family. I wasn’t sure what a “caregiver” would do but I knew we needed someone to help us. Tracy arrived and just wrapped us in her love and has taken care of us ever since.”
Monica’s Story: Infusion Therapy
“I’d like to thank BrightStar for sending Monica as my caregiver. She is one of the most dedicated to her job. People say they care, but she shows it. She always makes my treatments (infusion therapy) go by so great. She is always asking me if I’m okay and if I need anything. She always fits the treatments for my schedule, even if it takes away from hers.”
We received a call as a response from an advertisement that we ran in one of our area’s parish bulletins last Friday. The call was from a woman whose mother lived in a neighboring town. She was looking for general help for her 89 year old mother for bathing and some shopping needs, either accompanying her or performing some rudimentary errands for her. Some other health care agency would have simply dispatched a CNA to start performing these tasks for her. BrightStar Care RN oversight saved her life.
First-Time Parents’ Story
“BrightStar was there when we needed them the most. We are first time parents and enjoying our time with our 4-month old daughter. But, when I went back to work, she began the daycare experience and encountered the ‘daycare sickies.'” Our newborn care and support made all the difference for this family.
A Hospice Organization’s Story
Chris has been a wonderful addition to our team here at Bruns [Hospice House & Hospice of the East Bay]. He is caring, compassionate, and always willing to help our hospice patients and their families.
Dementia Care: Jane & Bill’s* Story
“My name is Jane*. My husband Bill* is a patient/client of BrightStar. I would like to nominate Jessica Olsen for the BrightStar Caregiver of the Year 2009, including the $5000 scholarship, for her role as CNA for William. Bill* is nursing home qualified with a long list of diagnoses, including Dementia and Parkinson’s. This keeps us from actively participating in church, family or social activities.” The neurological careJessica provided “made more possible” for Bill and Jane.
Cancer Care: A Daughter’s Story
“Cassie went above and beyond with my mother during her time of lung & brain cancer. She always made herself available to us any time of day or night, and she made that clear to me in the very beginning. My mother liked her from the moment she met Cassie and the love and bond between the two was very evident.” BrightStar Care matches each client with professional caregivers based on client needs and preferences.
Disability Care: Steve’s* Story
“Jon Coffee [is a] fine young man, … I can’t say enough good things about Jon. He has been an inspiration to my family. He came and made a difference in the life of my disabled brother Steve*. His uplifting spirit, compassion and understanding has enriched my brother’s life.”
Elder Care: Cindy’s Story
“CINDY VARGO, CINDY VARGO, CINDY VARGO! In all my 87 years, I have had numerous caregivers. I have been blessed by and with this aide. She is extremely intelligent, loving and caring.”
Respite Care: Sarah & Sam’s* Story
Jen came into the lives of Sarah* and Sam Smith* when Sam* was 85 and, while still healthy overall, he was becoming increasingly frail and forgetful due to advancing Dementia and diabetes. Sarah* was 81, battling cancer and moving through the stages of chemotherapy with minimal disruption to her life. Nevertheless, Sam’s* advancing frailty and memory loss put heavy demands on Sarah, which began to wear her down. Jen provided caring, compassionate respite care, which helped Sam and Sarah a great deal.
Live-In Care: A Daughter’s Story
“Annie Dennis was hired as a 24hr. live-in companion/aide through BrightStar and has proven to be a blessing in our Mother’s life. Annie has shown great respect while adapting to Mom’s needs and the needs of the entire family.”
“Words cannot describe the excellent care provided by BrightStar to my wife Kim who recently passed after a 16 month battle with ALS. With the assistance of her caregivers, she was able to work up until the week before her passing. During her final days and when she passed, the caregivers knew just what to do. They also knew how to interact and comfort us, Kim’s family. We appreciate the attention to detail and flexibility of care plan developed by your staff and I highly recommend your services to any family in need of compassionate, professional care.” Mike Rary, Atlanta GA "We were pleased with our recent experience with BrightStar. Thank you for your exemplary services. I want to express my appreciation for assigning Rhe to my case. She is an outstanding person -her nursing skills are excellent, she is extremely attentive, her housekeeping is neat and orderly. She is willing to help in whatever way she is needed and she is pleasant to be with. I feel privileged to have met her." Mary Lou P. “From our perspective, caring deeply for my mother, you and your people conveyed a combination of attributes that, taken together, were especially noteworthy… everyone was efficient, professional, knowledgeable, cordial, supportive of my mother, on a personal and a professional level… and, when we spoke with each of your people, it was very obvious that the coordination amongst your people who attended my mother, and with the office, was very good.Thank you again. We’ll be back.” Alan T "Scott, I really appreciate the chance to talk with you recently about my aunt. My concerns were about making the decision to move into assisted living. You were very kind to present ways to think about this and how to approach discussions with her. As it turned out, I made a trip to visit ( after some incidents with her call button) that very next week and was unable to attend your Monday session at Johns Creek United Methodist Church. I worked with the help of her home health care person and after many conversations, we were able to get her to move. So I was away all last week handling the packing and transition. That task is definitely physically and emotionally wearing! So between that transition, work and leading the UMW Style Show effort again this year, my time has been very squeezed. This is a most valuable class/group, but I won’t be able to participate with any other programs until after Easter. However, I will share the information in SS class this week and urge others to attend. Thanks for all you do to help guide people caring for their elders." LM "Lisa H. was great. Mom loved her. She was prompt. She was courteous and she was great to work with." L. Reeves "Amber is a true blessing. Thank you so much for her. " Rev. Ward BrightStar Care uses a 3rd party, Press Ganey, to survey our active clients. Some of the anonymous comments we have received are: “Always does more than expected.” “Your caregivers are the most cheerful people, especially Nancy and Angie.” “Craig was perfect. He helped my diet. He was the best helper I’ve ever had. God praise him.” “My caregivers go the extra mile; they give me hand massages, help with showers, walk with me, and even paint my toenails.”