Home care in Easton, MD

  • 8709 Brooks Drive
  • Unit #2A, First Floor
  • Easton, MD 21601

Client Testimonials from BrightStar of MD - Eastern Shore

BrightStar Care® Eastern Shore client testimonials

Even more than who we are and what we say is what we do. The true measure of the services we provide is that we mee and exceed the expectations of those in our care and their families. Deeply nestled within each unique client story is a common theme of all that our caregivers are making possible – more flexibility, more security, more hope. While we could simply tell you about the kind of work we do, there is no one better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.

April 2016

BrightStar is not just the best, they are the VERY BEST! I live on Kent Island and had an emergency medical appointment in Annapolis the morning of April 11th. I contacted BrightStar at 8:15AM on the 11th and spoke with Wendy. She performed a MIRACLE and had a care giver lined up for me by 9:15AM. Wendy also called after the appointment to follow up and was so FUN to talk with -- she brightened my day! Steve Gowe came all the way from Easton that morning with the necessary paperwork. He was very organized and pleasant -- he even brought his own pen! Steve was at my house in plenty of time for my care giver and me to leave for the appointment. My care giver, LUCILLE, was beyond phenomenal! She arrived early and was very efficient and professional but also so kind, patient and caring. Lucille is also a very good driver and a great conversationalist. After the appointment she took me to two pharmacies in order to get my prescriptions filled. She also went to the grocery and got what I needed and put them away when we returned home. Lucille made sure I had everything I needed and was comfortably settled before she left. I cannot sing BrightStar's praises enough!! Even though I was in pain with a fractured hip and had a walker, everyone made it a pleasant experience. And, Lucille actually made it fun!!!! I can't thank all of you enough -- you were all instrumental in getting me on the road to recovery!! The three of you are truly BRIGHT STARS in my book!! Thank you with all my heart. --Best always, Dawn

  January 2016

Dear BrightStar Staff, Thank you for the exceptional support that you provided to me, and for the compassionate care that you gave my mother during her final weeks. I am thankful that I was able to care for her at home as she wished, and I am grateful that your company and staff were able to help in so many ways. --Sincerely, Lynn

  December 2015

Dear Laura, The purpose of this email is to thank you for assigning Loretta to care for my mother, Edith , on July 5, 2015. I was with my mother when Loretta arrived and I was with her several hours before leaving my mother’s house. Loretta was all I had hoped for in finding a conscientious, caring, and knowledgeable caregiver. Her background and gentle personality is welcomed by my mother and we hope Loretta will consider returning on a regular schedule. BrightStar is very fortunate to have a caregiver like Loretta as part of the staff and her positive attitude was obvious from the onset of her arrival. I especially appreciate the thoughtfulness you’ve demonstrated in trying to find the right caregiver to meet my mother’s needs both physically and emotionally. A successful match influences, most importantly, the client’s life but it also influences the client’s family and their lives. I felt very reassured and relieved when I left my mother’s house on Sunday knowing Loretta was there. It was a good feeling and Mother had a very good day. I hope this will continue to be a positive assignment for Loretta. My mother had only positive things to say about her. --Thanks again, Linda

  December 2015

Dear Steve, Tom and I wish to tell you how helpful BrightStar Care was for us in November 2015! A back problem caused Tom pain and limited his movement in the house; he could not drive either. I was attending Physical Therapy for a hip problem and I relied on Tom to take me back and forth to those sessions. Because of his back trouble, he could not accommodate my needs as a driver. Our son, who lives in Annapolis area, was familiar with the BrightStar program. He contacted your office and in a matter of days our needs were met! BrightStar provided a companion for Tom to insure his safety while I was out of the house. A driver was provided for me so I could continue physical therapy. That person did needed errands for me in the interim while I was in Physical Therapy sessions. The BrightStar Care program fulfilled our needs; the people who were sent to us were professional, friendly, competent, and most helpful. Thank you again, Steve, and thank you, BrightStar Care, for being there for us when we needed you. --Sincerely, Nancy

  July 2015

The purpose of this email is to thank you for assigning Loretta to care for my mother. I was with my mother when Loretta arrived and I was with her for several hours before leaving my mother’s house. She was all I had hoped for in finding a conscientious, caring, and knowledgeable caregiver. Her background and gentle personality is welcomed by my mother and we hope she will consider returning on a regular schedule. BrightStar is very fortunate to have a caregiver like her as part of the staff and her positive attitude was obvious from the onset of her arrival. I especially appreciate the thoughtfulness BrightStar demonstrated in trying to find the right caregiver to meet my mother’s needs both physically and emotionally. A successful match influences, most importantly, the client’s life but it also influences the client’s family and their lives. I felt very reassured and relieved when I left my mother’s house on Sunday. It was a good feeling and Mother had a very good day. --Thanks again, Linda

  July 2015

I would like to take this opportunity to thank you and your staff for the excellent care you gave my husband while he was at home. When we hired BrightStar, it was like a “breath of fresh air” came into my home. As you now my husband requires a lot of attention and your caregivers performed their duties with efficiency and compassion. All your caregivers were wonderful. Brook and Keisha were very professional, as were the other girls, however, I cannot begin to tell you how efficient and extraordinary Loretta was when she cared for my husband. Loretta is devoted to her patient’s care and also very much attuned to the needs of the caregiver/spouse. She is a prize! Laura, I cannot let this opportunity go by without commending you on how manage you client cases. Your follow up on every detail is outstanding. When you came to my house personally to transition a new caregiver and stayed for two hours, you impressed me immensely. When we had an issue you called immediately. If you ever need any references, I am only a phone call away! Thank you for all your services! --Most Sincerely, Joan

  May 2015

BrightStar, Thank you for the wonderful care my husband received while I was away. He has spoken highly of Candy and how much he enjoyed her care and company. He was very comfortable with her. --Thank You, Karen

  April 2015

Choosing a caregiver for a loved one who has become seriously disabled from a massive stroke can be a very challenging task. Unfortunately, when faced with that decision, I made a huge mistake by hiring a caregiver organization that was totally incompetent! For seven week we tolerated caregivers who were completely unqualified. They left my husband by himself when they were on duty, smoked on the job and woke me in the middle of the night to help change him to name just a few instances of how unprofessional they were. Thankfully BrightStar was brought to my attention by our private health care manager. We entered into an agreement with BrightStar and I am pleased to report that I feel we finally have the right caregivers on board. The ladies are very professional, compassionate and responsible. They are taking every measure to meet my husband’s needs and I cannot thank them and your organization enough. My husband and I thank you for your service! --Most Sincerely Joan

  March 2015

To BrightStar, Please accept our thanks for your services the night before my mom passed. Erica was sweet and caring and helped to make our mom comfortable.Thank You. --The K family

  February 2015

Laura, I can't tell you how grateful I am that you and your staff had so much patience with my father. Along with that, the long talks you and I had and the amount of reassurance you gave me when as things got more difficult really helped me get through it all. Thanks for being there for us when we needed help. It was very above and beyond of you and your staff and we will never forget it. --Warmest regards.... Jason