Home care in Norwalk, CT

  • 83 East Avenue
  • Suite 202
  • Norwalk, CT 06851

BrightStar Care of Norwalk Home Care FAQ

December 30th, 2009

About our caregiving and healthcare staffing services in Fairfield County

At BrightStar Care in Norwalk, we strive day in and day out to serve as a helpful resource to those in need. From adult and elder care to a range of childcare and medical staffing services, this Home Care FAQ identifies some of the most frequently asked questions - and answers - to guide you in the right direction.

These FAQs won't cover everything, but don't worry, we've still got you covered. Call us today at (203) 810-4800 to find out how we can help.

Q: How do I get started?

A: Call us at (203) 810-4800.

We'll listen to your needs then make recommendations suggesting how we may best be of service.
We can arrange a time to schedule a personal assessment to complete the picture. Communication with the family ensures caregiver-client compatibility as part of our "Guaranteed Compatibility" program.

We will work with you to ensure that we meet your expectations.
Services range from a couple of hours a week to around-the-clock care.
Healthcare staffing services can usually begin

Q: How do you select your caregivers?

A: All of our staff are rigorously screened.

We interview everyone in person and then conduct a thorough reference, criminal background check, and drug screen test. Every caregiver that works with us, from home health aides to nurses, are bonded and insured.

All of our caregivers has at least one year of experience and most of our caregivers have advanced training. We match caregivers to you and your family based on the skills needed and personality traits necessary for a good relationship.

Q: Are your services available in Skilled Nursing Facilities, Assisted Living or CCRC's?

A: Yes, we can provide services wherever clients reside.

Q: What makes BrightStar Care different from other companies?

A: Our award winning team; from National Caregiver of the year to National Clinical Excellence recognition for two consecutive years and The Joint Commission for an unprecedented third year in a row has selected Brightstar Care for their prestigious Enterprise Champion for Quality Award. This award carries unique eligibility requirements that validate an organization’s ability to operationalize its commitment to the highest standards of quality care, client safety and organizational excellence by following the Joint Commissions strict requirements. But don't take our word for it, see for yourself.

Q: What happens if my caregiver is sick?

A: It's not a problem. That's why we employ a team approach.

If one home health aide, nurse, or caregiver is sick, another is normally available.

Q: Who pays the caregiver - me or you?

A: BrightStar handles all the payroll, taxes, insurance and administrative responsibilities for you.

We will even bill your long-term care insurance company for you.

Q: Can I change the schedule if I have appointments?

A: Yes, changes are easily accommodated. Our clients' needs always come first.

Q: Do I have to sign a contract to keep services for a specified period of time?

A: No.

At BrightStar Care, we are flexible to your needs and recognize that due to changing circumstances, you may need to increase or decrease services. Whether you need us for one hour or 24, our answer is, “Yes we can!” Unlike nursing homes or assisted living facilities, health care services can be cancelled at any time. Other agencies in this industry call for clients to adhere to minimums to meet their requirements. We only want to meet your requirements.

Q: Why should I use BrightStar rather than hire someone out of the newspaper myself?

A: There are several great reasons why BrightStar should be your choice for quality homecare.

All of our caregivers are screened, trained, bonded and insured. Our caregivers also undergo Bloodborne Pathogen and HIPAA training. Also, we test all of our medical personnel to assess their skills. We need to make sure our certified home health aides, nurse aides, or companions are the best in the business.

Every family needs to be aware that almost every Homeowner's insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.

The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of BrightStar's employees are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.

We also maintain a large staff of quality employees to ensure that the most compatible and reliable caregiver will be there to provide the best care for seniors, newborns, or children in their own home, for you, your family member, or friend. We are here for you, 24 hours, seven days a week!

Q: Are services covered by Medicare or insurance?

A: Medicare does not pay for this type of care.

Many long-term care policies will reimburse for these kinds of services, though. We are happy to work with your insurance company to make that determination. We will also assist you by billing the insurance company directly.

Q: What if service must be changed?

A: No problem.

We are very flexible and understand that situations can quickly change. Our only concern is your wellbeing and we respond accordingly.

Q: How much do the services cost?

A: We offer several levels of care and costs are determined based on each client's needs.

Call our Norwalk, CT office at (203) 810-4800 and have an intake coordinator assess your situation. We will then be more than happy to provide you a quote on the price of services.

Q: Who can best be helped by BrightStar Care?

A: We offer the perfect solution for anyone who needs support services in order to remain in their home.

What makes BrightStar Care unique is that, as a client's needs evolve, we can be there every step of the way to meet those needs. We are able to provide every service available in an institutional facility in the comfort of each client's own home.

BrightStar clients include those with diminished eyesight or hearing, arthritis, COPD, those recovering from severe medical problems such as cancer or heart disease, or those who are dealing with memory loss, Alzheimer's and dementia. Many of our clients have a number of conditions which make the everyday activities of life difficult.

Unlike other companies that offer similar services, we also provide medical staffing services to corporate clients such as hospitals and nursing homes. As a result we are able to offer everyone that works with us superior benefits, thereby attracting the best and brightest. Additionally, this gives us a much larger base of professional nurses, home health aides, nurse aides, and any other allied health professionals to draw from.

For example, because we recruit phlebotomists for various labs, we are able to offer in-home blood draws. We are also able to have nurses perform around-the-clock care depending on the need. While most of our clients do not require around-the-clock nursing care, it is a benefit that we are able to offer because we have a large pool of professionals to draw from. It’s just another way we’re making more possible each and every day.

Q: Are your services only for seniors?

A: Not at all.

We also provide services to new mothers, individuals with disabilities, victims of accidents, people recovering from a recent illness or surgery, and anyone who needs a little help getting around the house. Our care professionals specialize in providing a full range of care, from peer-level companionship and hospital sitting services to high-tech pediatric and quadriplegic care. Anytime, any place.

Q: Where in Fairfield County do you provide home care services?

A: We're widely available! Call (203) 810-4800 for information in your area.

Our office provides home care services in Easton, Fairfield, Norwalk, Redding, Ridgefield, Southport, Weston, Westport, Wilton.

Topics: Senior Care