Randy Casey| CPA / Co-Owner
Randy was born and raised in the Houston area and has practiced as a CPA for over 35 years. Desiring to join his daughter Kayla in business, in April 2019, together they purchased the Brightstar Care of Friendswood agency. He felt the medical field offered the best opportunity, due to her background and work experience in the nursing field. Randy’s understanding of the financial and operational aspects of a business allows him to oversee the business operations of the agency. Randy has a first-hand knowledge of how in-home care should be provided. Both of Randy’s parents are still alive at 91 years old and living in their home. Over the years, he and his siblings have had the experience of retaining agencies and various caregivers and have been able to observe and experience best practices and some practices that are not the best, in the care of his parents. Through all of this, he has a an appreciation of what a difference a competent and caring person can make when they are dealing with the elderly person and their family. Randy’s philosophy is to deliver the highest quality care in every situation.
Kayla Casey, BSN, RN| Co-Owner / Recruiting
Kayla and her dad acquired Brightstar Care of Friendswood in April 2019. She started her career as a Certified Nurse Assistant at a local skilled care nursing home and then attended nursing school at the University of Texas Medical Branch in Galveston, where she graduated with her Bachelor’s of Science in Nursing. Prior to purchasing the Brightstar agency, she spent several years caring for patients at M.D. Anderson Cancer Center in Houston. Kayla’s background of caring for the elderly and those with life threatening medical conditions gives her a sense of what home care professionals need to provide the best care to our patients and their families. She loves to travel, play volleyball and is very active in her church activities.
Jordan Hicks, BSN, RN| Director of Nursing
Jordan attended the University of Texas Medical Branch to obtain her bachelor’s degree in nursing. Prior to that, she attended the University of Incarnate Word in San Antonio on a softball and academic scholarship. Jordan spent several years at Ben Taub General Hospital in Houston taking care of critically ill trauma patients, patient’s post-cardiac surgeries and has extensive experience in wound care. She then serviced as in Infusion Nurse for 2 years prior to moving into the position of Director of Nursing for Brightstar. Jordan is married to a Houston Firefighter and has a 4-year-old son and a 1-year old daughter. She loves spending time with family and friends and is an avid UT Football fan. Jordan absolutely loves working with the elderly and patients that need extra care and attention. She feels that getting to know each person we care for and helping their family members navigate the difficulties of managing the care for their loved one, is very fulfilling.
Debra Martin| Branch Manager
Debra serves as the Branch Manager for Brightstar Care of Friendswood. Her responsibilities include the management of the business operations of the agency, including personnel decisions, overseeing billing, scheduling of the caregivers, all personnel matters, as well as business development of the agency. She is well suited for this position, having serviced as an Operations Manager for a rehab hospital, physician’s offices, a medical device company and pharmacy companies. That depth of experience allows Debra to manage the operation in a smooth, efficient manner. Debra has first-hand experience understanding the challenges a family faces when caring for aging parents. Watching her dad struggle with Alzheimer’s in his last days and now seeing both her mother and her husband’s mother with the challenges they face, allows her to better understand the needs of folks we care for and what they need to make their lives better. Debra loves walking, kayaking, bicycling and she is especially passionate about her grandbabies!! She also has been involved in prison ministries for over 10 years.
Krista Hamilton| Community Liaison
Krista is a people person. She loves getting to know everyone she meets. She is responsible for calling on the doctors, hospitals, care centers and others that have a need for services to be provided to their patients and clients. She also is responsible for visiting with families that are in need of in-home services to explain what Brightstar can offer. Krista spent 15 years in an Operations Manager/Business Development position with Memorial Hermann for their Outpatient Imaging Center and over 5 years as a Business Development position with an independent Outpatient Imaging Center in Houston before joining Brightstar Care. She truly loves working with seniors. She had an amazing relationship with her Grandmother and many of the conversations she has with the people she visits with Brightstar remind her of those wonderful times. She is so passionate about providing high quality care to our clients and feels she has a vested interest in seeing they are provided the very best service that can be provided. Krista loves doing anything outdoors. Fishing, gardening, water activities and hanging out with her four dogs. And one of her favorite hobbies is repainting furniture.
Tina Roque| Customer Care Manager
Tina serves as the direct connection between the caregivers and the families we service. She is responsible for communicating the needs of the families to the caregivers, scheduling the times for the caregivers to work in the client’s homes and then following up with the ones we are caring for or their families to make sure the services we provide are the very best they can be. Tina has worked in the Home Health Care industry for more than 10 years and has been in a Customer Care position for the last 7 years. Tina’s role is truly one of matchmaking. She must find the right caregivers for each and every person we serve. With Brightstar’s guarantee of compatibility, this is of the highest priority for our agency. We want to make sure everyone loves the people that come into their home and provide the services to them. Tina takes great pride in seeing this happen in every case. She loves meeting our clients and seeing the smiles on their faces when they love the caregivers she has chosen for them. Tina is very busy in her off time, being a single mom and raising 3 kids. She loves to go mudding and doing nail art.
Jessica Bankey| Billing / Skilled Services Coordinator
Jessica’s role with Brightstar is to handle invoicing and communication with the insurance companies and our national accounts. Having spent 6 years serving in a similar position with free standing emergency rooms and her degree in billing and coding, Jessica has a good grasp of what is necessary for this job. Jessica also has a teaching degree in Cosmetology and for 25 years has enjoyed styling hair. Her passion for caring for the elderly has allowed her to care for her grandma, who she was very close to, and she currently actively participates in the care of her 91-year-old neighbor. She and her daughter cook for her and help her with daily chores. Caring for the elderly is just in Jessica’s blood.