At BrightStar of Keller / North Richland Hills, we know selecting a caregiver for your loved one is a very serious decision. That is why we have an industry leading screening process to ensure the person we provide would be welcome in your home. Here are just some of the steps in our extensive process:
- Federal, State and County background checks
- In office drug screen administered by our staff both initially and ongoing
- State medical certification checks
- Tuburculosis status checks
- Several reference checks
- Personality “fit” screenings
When we meet with you, we will ask for your needs in care and document all the extras like “Mom enjoys word games.” We then match your needs with the skills and personality of our caregivers. We even offer a Compatibility Guarantee to ensure the perfect match. Paul Wellander | Owner/President After a 20-year executive sales and marketing career, I developed a desire to build a “best-in-class” organization that could help families facing similar challenges I encountered in caring for my mother who had Alzheimer’s disease for over 12 years. My family and I experienced firsthand the difficulties of trying to find the best care available for a loved one. We understand the challenges and uncertainty involved in knowing what to do and who to call when help is needed. It is important to be able to get the right answers, and you want to be certain that your loved one will receive compassionate, caring support when you can’t be there. BrightStar gives us the opportunity to contribute to our community and help people who are facing the same challenges we faced with my mother. We’re Making More Possible for local families every day, and we look forward to serving you as well. Paul and his wife Denise have 3 daughters and stay extremely busy with school, church, and community activities. Mary-Loving Harman | Director of Nursing Mary has been a Registered Nurse for nearly 20 years, having earned her nursing degree in 1993. Mary supervises our field staff and is responsible for oversight of all client services. She ensures that our clients are receiving the highest quality care they deserve. Mary has been a successful, results-driven clinician and manager in many different health care settings. Her nursing experience has included medical surgical, labor and delivery, ER, pain management, and Regional Nurse Management. Mary is passionate about quality care, compliance and patient education. It is her job to ensure that all BrightStar clients receive the best care possible, and that our BrightStar care professionals are trained and supported in delivering in that promise. Having a medical professional like Mary providing clinical oversight to every patient and caregiver gives BrightStar clients the confidence that they are receiving the finest care available. Colette Krasnow | Operations Manager Colette brings a wealth of customer service management experience to her job as Operations Manager for BrightStar. She has a passion for helping people, and every day she works diligently to make that happen. Colette is committed to making a difference in the lives of everyone we care for and for their family members. As a member of the care team, Colette does everything in her power to ensure our clients receive the care they need to be happy, healthy, and as independent as possible while in their home or current living setting.