Gail Fusz, RN, MS, CHCE | Director of Nursing
How long have you been a nurse?
Gail Fusz has over 30 years of home health and nursing experience. She has worked as a County Health Department nurse/supervisor in rural Missouri, as a pediatric hospital nurse and as a home health manager/director at several Medicare home health agencies and a home infusion company.
Gail obtained her diploma in nursing from West Suburban Hospital in Oak Park, coincidentally the same hospital that she was born in! She pursued a bachelor’s and master’s degree in Health Services Administration from the University of St. Francis in Joliet, Illinois and graduated Summa Cum Laude.
What experience do you bring to BrightStar Care?
Gail Fusz has a background in home infusion and home healthcare and has led home care teams to many successful IDPH and Joint Commission surveys with very few to zero deficiencies. Gail has led several software implementation projects at other home health agencies and enjoys training employees as much as she does finding ways to be more efficient in the field and in the office.
Gail has had extensive training in disaster planning and emergency preparedness. This has been useful to meet Joint Commission requirements and Chicago area weather emergencies! She has been certified as a Home/Hospice Care Executive through the National Association of Home/Hospice Care and received an ethics certification from the University of Chicago. She attended the Midwestern Institute for Nursing Leadership, Illinois Organization of Nurse Leaders and the Kellogg School of Management at Northwestern University.
What aspect of care are you most passionate about?
Gail is passionate about quality care and finding ways to address everyday problems. She has had training on doing Root Cause Analyses with teams and groups to develop action plans that improve care and customer service. She promotes professionalism among nurses and encourages them to acquire new clinical skills that will benefit home care clients. Gail also teaches nurses how to use organizational skills to manage a caseload of clients.
She feels strongly about using methods of positive coaching, recognition, goal setting, and constructive feedback to improve nursing performance and customer satisfaction.
Gail loves educating others and public speaking. She has developed many educational programs over the years and is currently available to speak at community groups or facilities on home health care and general medical topics.
I provide a higher standard of care for our clients by…..
In her role at BrightStar, Gail oversees the nursing and caregiver teams and coordinates all of the orientation and training. Gail conducts chart audits, performance improvement activities and quality assurance projects to ensure that BrightStar is always providing the best care possible.
Gail refers to the BrightStar Care Core Values on a regular basis in orientation, during employee coaching sessions and when writing performance evaluations. Her emphasis on the Core Values has brought a higher standard of care to the clients.