I like the nurse's flexibility. Their coordination has been excellent. They follow through and are organized. She [nurse Robin Uthus] always makes sure that I am not stressed. She is very accommodating. She is very maternal. She always makes me feel comfortable. They [the office staff] tried to help expedite my pre authorization for my insurance change and it wasn't really their job, but they made sure the insurance knew how important it was to get me the information I needed. They really helped push the process for me. She [Robin] is especially maternal and is always asking if I am okay or if I am [sic] need anything. She is very attentive. They [BrightStar Care] gave me an introductory packet and all of the services have been perfectly provided. They have followed through with everything. Honestly, there isn't anything they could do [to improve my satisfaction with their services.] They are extremely responsive. They even gave me a birthday card. They go above and beyond.