Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Mike Scott, CSA, Owner
Local owner Mike Scott is a native Arkansan who has made it his mission to provide the highest quality of care to families and businesses in the Central Arkansas area. After visiting his great grandmother in a nursing home, Mike learned at an early age that he did not want his grandparents or parents to be in the same position. He made a promise to his mother right then that he would not put her in a facility. As an adult, he has been able to help many families across Arkansas fulfill that same promise. Mike is a Certified Senior Advisor and is proud to be running the premier Home Care and Medical Staffing Agency in Arkansas.
Sheila Hayes, RN, DOO, DON
Sheila Hayes has been with BrightStar Lifecare for ten years. She is the Director of Operations and the Director of Nursing for our organization. Sheila brings over 23 years of medical experience and knowledge to our growing company. She became a Registered Nurse through her education at Baptist Health in Little Rock, Arkansas and The University of Central Arkansas at Conway. She has since worked as a Registered Nurse in Family Practice and the Emergency Room. Most importantly, she brings valued knowledge from Home Health and Nursing Home experience. This home health and nursing home experience is what drove her to BrightStar with the intentions of making more possible for our patients and their families. Her top priority is to keep our patients in their homes while providing our families the peace of mind to continue their normal life routines. Her biggest achievement is the peace of mind that she has brought to so many of our patients and their families. Sheila is currently enrolled in school to become an Advanced Practice Nurse.
Kristy Horn, Branch Manager
Kristy brings a strong history of success in the property management industry to our Home Care team. Kristy has over 15 years of experience in Sales, Management, and Customer Service. She was recognized as the top performer in sales and was a multiple award winner for customer service and communication skills. Kristy’s passion for helping people live independently in the community along with a family background of healthcare workers makes her the perfect fit to run the premier Home Care and Medical Staffing agency in Arkansas.
Shannon Bass, Community Support Specialist
Shannon is a native Arkansan who recently joined the BrightStar team in 2014. Shannon had been in healthcare for the previous seven years as a discharge planner for a local hospital. It was in this role that Shannon discovered BrightStar and the opportunities home care offered to patients and their families. Over the years Shannon was always impressed with the excellent care that BrightStar provided and the positive feedback she received from patients and families that chose BrightStar as their home care agency. Shannon states that, “BrightStar truly does make more possible. The idea of giving up their home is devastating for most people. By using BrightStar our loved ones can stay in their home and family members have peace of mind knowing they are receiving the best possible care. I know it works. I have seen the relief on the faces of patients and their families when they know they are going home. I am proud to be part of this team that offers compassion to others in our community.”
Michelle Pojar, Recruiting Manager
Michelle attended Texas Lutheran University and has been in the healthcare arena for over 10 years. Michelle joined Brightstar in 2013 and has held several roles within our company. She is currently our Recruiting Manager in charge of talent acquisition. “I look for the absolute best candidates to join our team. I enjoy meeting the new people that will contribute in providing the highest level of care to our clients. My favorite result of what I do is when I get to see a smile on our client’s faces. Their smiles are what shows that we have made a difference in the people we serve. My husband and I have 3 children. We enjoy spending time together as a family and especially enjoy outdoor activities. Watching my children play sports brings me much joy.”
Tamara Gray, Branch Manager / Hot Springs
Tamara started as a CNA in long term care facilities in 2008 because as a single mom, “I was looking for stable employment. What I found was my passion. Working with the elderly is incredible. They have so much life experience and wisdom. I've learned how to cook with a pinch of this and a dash of that, it is ok to eat dessert first, and you are never too old to dance!” Tamara is a Certified Nursing Assistant, a Certified Activity Director, and a Certified Dementia Practitioner. As Branch Manager, she is responsible for community outreach, recruiting, training and quality. “I love working at BrightStar because I am in the position to tell people they can stay at home and maintain their independence. I work with the most compassionate staff that genuinely cares about making the lives of our elders better.” Tamara is active with outreach programs and enjoys her family and the outdoors.
Marlo Plummer, Customer Care Manager / Hot Springs
Marlo received her education at UAMS along with 20+ years in the healthcare field. Marlo joined BrightStar in 2015. Marlo’s duties include scheduling, recruiting, client satisfaction, employee training and much more. Marlo values family and enjoys a good dessert! “I was blessed to grow up with great parents, 5 beautiful sisters, and 1 amazing brother. I have a husband, who I believe is my soulmate, and we have 5 beautiful daughters.”
Randon Sensley, Account Manager
Randon attended College in Baton Rouge, LA and brings 12 years of experience in the medical industry to his position with Brightstar. Randon has been with Brightstar for three years and his duties include Quality Control, Training, Relationship building, Client acquisition / intake and National Account development.
Kevin Crumpler, Recruiting Manager
Kevin has a degree in Public Relations from UALR, with a minor in music. He has been with BrightStar for 2 years. “It is a very rewarding profession knowing that you are helping families everyday with providing the proper care needed for their loved ones.” Kevin recruits talented LPN and RN Case Managers to care for our clients. He also assists with Office Staff hiring. He is very involved in productions with The Arkansas Repertory Theatre as well as many other theatres in Central Arkansas. “I sing in many different venues throughout the state. When I'm not performing, I enjoy playing volleyball and traveling.”
Katie-Ann Hedges, Customer Care Manager
Katie-Ann has a bachelor’s degree in Health Education and brings over 5 years of Medical experience to BrightStar Care. She is a Certified Nursing Assistant and has provided direct care to a variety of clients. She also served in a supervisory role as Unit Coordinator for Baptist Health Medical Center. Katie-Ann brings a passion for serving people along with a strong acumen for teamwork to our organization. She has an adventurous soul and enjoys kayaking, hiking and anything outdoors. Her roles are patient care coordination, scheduling, payroll, billing and much more!
Madison Wade, Customer Care Manager
Madison joined BrightStar with 3+ years of customer service in the retail and restaurant business. Her love for Biology and Health in school has steered her to the medical field. Madison has a contagiously positive attitude and a passion for helping people. Her goal is to help people in the community while learning and growing in the home care industry. Her long-term goal is to continue her education and become a physician. Madison is looking forward to coordinating care for our clients and keeping our field staff engaged and serving with a passion.
Questions about our care team?
Please contact us online or call our Pulaski County offices at (501) 224-3737 and we'll be happy to answer them.