BrightStar Care® of Madison’s mission is to improve the health and wellbeing of those entrusted to our care. And from our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality and support.
Joint Commission Accreditation for High Quality Home Care
Our employment standards and practices have received the Gold Seal of Approval from the Joint Commission. The Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care and has rigorous standards that go above and beyond state requirements. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting superior performance standards, and puts your local BrightStar Care within the elite group of less than 10% of in-home health care agencies that have received this accreditation.
BrightStar Care of Madison is now ranked among the best employers of in-home caregivers in the region.
The Employer of Choice Award is granted only to the top-ranking home care providers, based on caregiver satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care.
Best of Home Care – Employer of Choice award-winning providers work with Home Care Pulse to gather feedback from their caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback ensuring employees have a great working experience while clients have well-trained, compassionate caregivers.
Compassionate Quality Care
Our licensed, bonded, and insured staff members are trained and certified to provide the highest standard of care. Our compassionate care professionals will create a customized service plan for you or your loved one, and we are available for any length of time, from hourly in-home health care to around-the-clock live-in services. We take the quality of our care seriously, and our knowledgeable and responsive support staff is available 24 hours a day, 7 days a week.
Our nationally accredited home care services include:
Committed to Client Safety at Home
As part of our ongoing commitment to quality, BrightStar Care of Madison follows the Joint Commission National Patient Safety Goals. From infection control training to our home safety assessments, our clinical quality processes help keep clients safe in their homes and reduce the likelihood of hospital readmissions. Our unique approach includes:
- Specific national patient safety goals for falls and infection control
- Patient home inspection
- Emergency preparedness plan and creation of emergency backup kit
- Care staff competencies verified by a Registered Nurse (RN) before being assigned
- RN oversight on every case
- Stringent screening and employment practices
- Third party customer satisfaction surveys
BrightStar Care is ready to help. For more information or to schedule a complimentary in-home care assessment, contact our BrightStar Care of Madison office at (608) 441-8620.