Our Staff at BrightStar Care® Milford / Framingham

We moved back to Massachusetts from Florida in November 2020, during the height of the COVID-19 pandemic, to take over ownership of the BrightStar Care of Milford-Framingham franchise office. Relocating and taking over ownership in Milford was an easy decision for us as it’s the perfect location-our office lies between our two daughters, our oldest who lives in New Hampshire our youngest who lives in Rhode Island. That’s why we came back to MA, that, and the BrightStar opportunity presented itself.  Brenda, a Registered Nurse, loves being able to help people, and Rich, a Sales Professional is a people person who loves hanging out and talking. This is what we signed up for, we’re caregivers. Running a business together is something we have experienced before. We previously owned a car dealership in Salem, NH. Working so closely together has its challenges but we make a great team. When we are not working, our favorite thing to do is spend time our daughters and our grandchildren. We have a 6-year-old grandson, a 1-year-old granddaughter and another granddaughter born April 2022.

My career in healthcare started in 1979 when I was 16 years old at a nursing home in Vermont. It was hard work, but I knew from that moment, I would be a nurse one day. I’ve since graduated from Community College of Rhode Island (CCRI) with my Associates Degree in Nursing (ADNU) and later returned to Rhode Island College (RIC) where I earned my Bachelors in Nursing Science. I was among the first students at RIC to receive my Certificate of Graduate Studies in Nurse Case Management, followed by my Master’s in Nursing with a focus on Public Health Nursing.

Over the years I have held various positions including my time at Hasbro Children’s Hospital, home infusion nurse, Director of Nursing, Regional Director of Nursing Education and Administration, and Vice President of Clinical Operations. I obtained the distinction of Certified Registered Nurse Infusion (CRNI) as well as becoming an Immunoglobulin Certified Nurse (IgCN). In these roles I have had the opportunity to care for the young, the old, and everyone in between. This experience has grown my passion for home health nursing, patient advocacy, and prioritizing patient care above all.

Having a diversified background allows me to understand the vast complexities of the internal and external fundamentals of home care. As a nurse in home care, I have the unique opportunity to provide a very personal multifaceted level of care attending to patient’s physical and emotional needs.

I have a passion for providing the highest quality of care to our patients. I strive to make a difference in lives of every patient I encounter.

Three unique strengths I bring to Bright Star Care are:

1. I am well organized with an attention to detail.

2. I am highly skilled in infusion therapy.

3. I am able to quickly adapt to the changing world we call Health Care. Patients are coming home quicker and sicker. Home health is constantly evolving. We must be willing to follow the curve and learn new strategies to help patients remain in their home safely. This is what I am committed to doing.

Being branch manager for a home health care agency isn't something I saw myself doing, but once I started, I instantly fell in love with it. I started here at BrightStar Care part time to assist my mother (Owner-Brenda) with small tasks. As I learned more about the company, I took on more responsibilities and became manager of our branch. My mom and I work hand-in- hand to ensure all of our clients and employees are taken care of. Not manypeople get the opportunity to work with their family, and I am very lucky to be able to be part of this team. I spend most of my time working in the background taking care of everyday tasks. I like to bring exciting, creative, and fun ideas to help improve our team. When I am not working, you will find me spending time with my family. I am the mom to a wild, loving, 6 year old boy and a baby girl (our mascot, below).

Hi My name is Lisbeth, I am excited to be back as the Customer Care Manager here at BrightStar Care. Previous to my return, I was in this role for over a year and half. Some expertise and experience that I bring into the team is my availability to match an employee with the right client and I have many years of scheduling experience. I am most passionate when all our clients are happy and comfortable with our aides, it is a good feeling knowing that everyone is being taken care of. Three unique strengths that I bring to the team are that I am dedicated, hard working, and responsible. A fun fact about me is that I went to 13 schools before college and that helped me to learn how to adjust and make new friends.

I've been a Talent Acquisition Specialist for the past 7 years, and a Healthcare Recruiter for the last year and a half. My expertise is in sourcing, screening, and interviewing candidates and coordinating with them though the hiring process. What gives me the most satisfaction is when both the client and employee are happy with their placement. My biggest strengths would be attention to detail, organization, and patience. I am in it for the long haul, I try to understand all the ins and outs of the business and aim to become an expert at what I do. A fun fact about me is that I am BIG into gaming, not just video games but also card games, board games, puzzles. I also have an identical twin brother.

I am the weekend on-call representative for BrightStar Care. I am a recent graduate from Fitchburg State University with a master’s degree in special education. I consider myself to be goal driven, organized, reliable and outgoing. I have worked for BrightStar Care in both a HHA and an office role. When clients and employees call on the weekend, I will ensure that their needs are met. I strive to do my best to make sure everyone is satisfied with their experiences with Brightstar Care. A fun fact about me is that I enjoy spending my free time with my two children and riding my motorcycle.
 

Kelsey is the youngest and loudest of our office staff. Proficient in babbling, laughing and making a mess, she can be found in the background of phone calls between the office staff. She spends her time getting into mischief, searching for snacks and makes an occasional appearance in our Milford office. When not working, Kelsey enjoys relaxing on the couch and watching Mickey Mouse.

Kelsey keeps our team smiling and brings the family vibe we strive to deliver to our clients.