BrightStar Care of Tinley Park announced today that for the second consecutive year it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 14 quality metrics. As a Leader in Excellence, BrightStar Care of Tinley Park continues to be ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates BrightStar Care of Tinley Park’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care of Tinley Park’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, BrightStar Care of Tinley Park received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care of Tinley Park leadership team set goals to reach the highest level of excellence possible.
“We are excited to win the Leader in Excellence Award for the second consecutive year and the Provider of Choice Award for the third year in a row.” said Gary Ratkiewicz President and Owner of BrightStar Care of Tinley Park. “Delivering quality care is the goal of each caregiver, nurse and member of the office team.”
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize BrightStar Care of Tinley Park as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”