Home care in Jackson, WI

  • W227 N16841 Tillie Lake Court
  • Jackson, WI 53037

Our West Bend Care Team


Rick Lincoln | Owner
Rick is the owner of BrightStar-West Bend, along with his wife, Diane. He has over 42 years of experience as an executive in manufacturing, overseeing multiple locations. Rick has raised six daughters and, along with Diane, helped care for Diane’s grandmother. He understands the demands of caring for one’s family while developing and maintaining a career. BrightStar was a perfect fit for Rick as he could put to use his experience in management while providing a service that is valuable to others and the community. When Rick & Diane learned about BrightStar, they decided it was an opportunity to help families and create jobs. Our Staff and compassionate caregivers are dedicated and enjoy making a difference in peoples’ lives.

Diane Lincoln | Owner
Along with Rick, her husband, Diane is an owner of BrightStar-West Bend. Diane has had past experience in caregiving as she completed some schooling for nursing before she had children. Diane has raised six daughters and when they were all school-aged she started-up and ran a small business for 11 years. In addition to raising her children and running a business, Diane was also the main caregiver for her grandmother for several years. She has experienced firsthand the joys and stressors of caregiving for a loved one.

Angela Scott | Branch Manager
Angela is the Branch Manager for our location. She is responsible for a variety of tasks including payroll and billing. Before joining the BrightStar team, Angela managed several locations for a local bank. She has many years of management experience under her belt. Deciding a change was needed in her work life, she began to focus on helping her grandmother with her daily care needs. BrightStar is a company that shares the same views as Angela, so she decided to start the new venture with us because she is passionate about helping others. Currently Angela is attending school part time to achieve her bachelor’s degree in business management. Angela has achieved receiving a Medical Assistant and a Cosmetology Degree. In her spare time she likes to craft, cook, take care of her grandma and her son and spoil her cat, Leo. 
Kelly Westphal | Human Resource Generalist
Kelly works tirelessly to discover, hire, train, and retain compassionate caregivers and experienced nurses. Kelly is wonderful listener and has a great read on people. She also is a big asset to our scheduling team. As a "jack of all trades" she is a great asset to our office team.  

Salena Markus | Staffing Coordinator  
Salena oversees all the scheduling for all Brightstar clients. She ensures that the highest standard of care is being provided to our clients. She is wonderful at matching up our clients to a caregiver they feel comfortable with. Salena also has worked as a caregiver in the past. Salena is likely one of the first people to answer the phone when you call, she is happy to help you with any of your needs or answer any questions you may have!

Kristin Vagnini | Staffing Recruiter 
Kristin is the Staffing Recruiter for Brightstar – West Bend. She truly enjoys working with the BrightStar team to make positive difference in our clients and caregiver lives. Kristin is passionate about bringing out the best in every individual and is dedicated to finding that right team members to send out to our clients. Kristin is not only responsible for recruiting, but also maintains all Brightstar- West Bend’s social media accounts. She has previous experience as a Certified Nursing assistant on the field, and also as a staffing coordinator for BrightStar. Kristin’s other passions include ministering at her church as Youth Minister, and has a background in youth counseling and coaching.