Wilmington, NC – BrightStar Care of New Hanover / Brunswick Counties announced that it has received both the Best of Home Care Provider of Choice and Employer of Choice Awards from Home Care Pulse. These awards are granted only to the top ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. BrightStar Care of New Hanover / Brunswick Counties is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.
“We want to congratulate BrightStar Care of New Hanover / Brunswick Counties on receiving both the Best of Home Care Provider of Choice Award and the Best of Home Care Employer of Choice Award,” says Aaron Marcum, CEO and founder of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, BrightStar Care of New Hanover / Brunswick Counties has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality, professionalism, and expertise in home care.”
Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, it is able to collect honest and unbiased feedback. These award-winning providers have received the highest satisfaction scores in areas such as professionalism, compassion of caregivers, training, and client/caregiver compatibility.
“Since my background is in hospitality, I understand the importance of being accessible, providing superior customer service, and going above and beyond to take care of your customers,” expressed Dawn Wagner, Owner of the Wilmington and Brunswick County franchise. “BrightStar Care’s commitment to provide a Higher Standard of Care really appealed to me. Our employees strive to provide the best possible care every day. We are honored to receive this award and are grateful to hear that our clients and caregivers are happy with our efforts.”
“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize BrightStar Care of New Hanover / Brunswick Counties as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”
To find out more about BrightStar Care of New Hanover / Brunswick Counties’ commitment to excellence, please visit brightstarcare.com/brunswick-new-hanover or call 910.599.9555.
About BrightStar Care
Founded in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 300 locations that provide non-medical and skilled services to clients within their homes. Our Directors of Nursing create personalized plans of care for each client and oversee professional care teams of well-qualified, experienced caregivers to deliver expert, compassionate and personal care 24 hours a day, 7 days a week. For three consecutive years, BrightStar Care has received The Joint Commission’s Enterprise Champion for Quality award. In 2014, BrightStar Care was named by Forbes Magazine’s as the nation’s No. 1 franchise.
BrightStar Care of New Hanover / Brunswick Counties is Joint Commission Accredited, and the caregivers have received special Alzheimer’s and dementia training through a program called BrightStar Connections. For more information, please call us at 910.599.9555 or visit brightstarcare.com/brunswick-new-hanover
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in performance benchmarking and quality satisfaction management, serving hundreds of home care businesses across North America. Home Care Pulse is the industry’s top resource for education, business development, agency certification, and proof of quality, including the prestigious Best of Home Care® Awards. Click here to learn more about the Private Duty Benchmarking Study and the Home Care Pulse VANTAGE program. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.