Home care in Milwaukee, WI

  • 10425 W. North Avenue
  • Suite 246
  • Milwaukee, WI 53226

Meet Our Milwaukee, WI Home Care Team

Heather.pngHeather Ratlieff | Branch Manager I came to BrightStar November 2018 with over 20 years experience working in healthcare settings. I have many years of experience working with the Dementia population. My most recent position before joining BrightStar was as an Executive Director at an assisted living community. I feel the most rewarding aspect of my career is to help our clients live a purposeful life by providing personalized quality care to our clients in their homes. I truly enjoy leading my team of compassionate professionals so that together we can provide ongoing support to our clients, direct care staff and family members.

Erica Struck | Customer Care Manager I joined the BrightStar Care team in September of 2020.  What brought me to BrightStar is the impact I know BrightStar makes on our clients and staff due to the strong team work I see within our company. As Customer Care Manager, I juggle many duties related to scheduling but I am excited that I will have time to connect personally with clients and home care employees.

Valerie-web.jpgValarie Heiser | Staffing Account Manager I come from a long background in healthcare. I started working the floor in a skilled nursing facility at age 16, and it really opened my eyes to the ever-demanding need for quality and compassionate nurses and caregivers. I moved around the industry over the years, from Unit Coordinator at a local hospital, surgical tech to scheduling and HR. Many of my certifications are still current. I was brought into the S & J family in 2018 and never looked back. I manage client satisfaction, fulfillment and quality for our clients in the Racine territory.  BrightStar has given me the support I need to grow within the company, and I have passed along that same support to the staff that I manage so we can all shine bright together. We aren't only a team, we are family. 

Kevin-G-Lakefront-Staffing.jpgKevin Gariboldi | Staffing Recruiter I have spent the last 5 years working as a recruiter for Panera Bread, the last 2 years as one of the head recruiters in the Wisconsin market. I’m brand new to the medical staffing industry so I’m just hoping to make positive impact in people's lives. One of the things that draws me to BrightStar Care was their commitment to their employees, and the level of respect that is given to each individual. 

FB_IMG_1608680034569.jpgTony Moore | Employee Engagement Manager I came to BrightStar Care in March 2020 with over 12 years' experience working in healthcare settings. Before Brightstar, I had been a private caregiver and worked in Cardiac & ER as a CNA. My most recent position before joining BrightStar was as the GM of Butcher & Barrel Gastropub in Downtown Racine. The most rewarding aspect of my career was the change in lifestyle and the ability to help others. I truly enjoy helping our Staffing department employees to enjoy every day at their jobs.

Susan-web-(1).jpgSusan Rather | Owner I hold a bachelor’s degree in medical technology from the University of Wisconsin, Eau Claire, and a master’s degree in human relations from Oklahoma University. I have 25 years experience working in medical facilities and laboratories in Alabama, California, Colorado, Germany, and Wisconsin. Before opening the BrightStar business with my husband, Jeff, I was the Laboratory Manager at the Veteran’s Hospital in Madison. While this is a second career for me, helping out families in need and providing quality jobs for our great staff is the most meaningful and rewarding work I’ve ever done.

Jeff-web.jpgJeff Tews | Owner I earned my undergraduate and graduate degrees from the University of Minnesota, and spent 30+ years in corporate positions at US West, Qwest and US Bank. A re-organization of US Bank started my search for an opportunity to run a small business. When Susan and I heard about BrightStar, we decided it was a perfect opportunity to help families, create jobs, and establish a business in this growing industry.

Wendy-web.jpgWendy Sulzer | Director of Home Care I came to BrightStar Care with over 8 years experience in senior services marketing and management.  I have always found working with older adults rewarding, but helping them reach their goal of returning to or staying at home is the best part of working at BrightStar. My goal is to create cohesive leadership teams of nurses and care managers who will be able to provide the care solutions our clients need.
Lori-Madison-WEB.jpgLori Tebrinke | Director of Nursing Before coming to Bright Star, I was a night RN at UW Hospital and Clinics on a general internal medicine unit that specialized in Geriatrics and Special Pathogens. I am excited to bring my evidence-based, best practice nursing skills, experiences and training into the private setting. My Bachelor’s degree in Nursing is from UW Madison; additionally I have a Bachelor’s of Science degree from Iowa State University in Communication Disorders with a minor in Psychology. Working here at Bright Star as an RN Case Manager, I feel I have truly come full circle by being able to provide this level of care to my clients in their own home!

Hattie-T_web2.jpgHattie Truss | Business Office Manager While I loved my previous position as a pharmacy technician, I was looking for more human interaction when I came to BrightStar Care- and I definitely found it here.  I especially enjoy communicating with staff, clients and their family members to solve issues with billing, payroll and all aspects of our scheduling software.