Empowering People to Live Their Best Lives

BrightStar Care of City Center came highly recommended by the staff of the senior community where my uncle was living in an independent living unit. My uncle had had a fall inside his apartment and got pretty banged up. On top of that, he was pretty confused about how it happened, confirming our suspicions that our uncle was having difficulty taking care of himself. Before my sister and I could arrange for our uncle to move to a personal care unit, we wanted to hire an aide for him who could look in on him for a few hours a day, remind him to take his medications according to their proper schedule, and make sure the tasks of daily living (eating, bathing, cleaning up, etc) were getting accomplished. We called BrightStar Care on a Thursday and were able to get an aide in place for that Monday. The service that my uncle, sister and I got was top-notch at each step along the way. The owner of BrightStar Care of City Center, Olu, was easy to reach by phone, text and email and was happy to answer all our questions. My sister and I believed that our uncle would be an unwilling and unpleasant client to work with, but that did not deter the BrightStar staff from providing our uncle with cheerful and professional service. To my sister’s and my amazement, our uncle came to value the care he received from his two aides – which is high praise, coming from him. My uncle has a long-term care policy which mostly reimbursed the costs of his care. My sister knew of another home healthcare company with lower hourly rates that would have been fully covered, but in the end, we were very fortunate to have selected BrightStar. The paperwork for my uncle’s insurance claim was substantial, and my uncle had to pay for services up-front and then hope and wait to be reimbursed. It took a while to get my uncle’s claim officially opened after all the proper documentation was submitted to show that a) my uncle’s need was valid, b) his living accommodations were in compliance, and c) BrightStar Care was a qualified homecare provider. It was only after I started submitting our paid receipts from BrightStar that the insurance company then asked for extra documentation before they’d agree to reimburse us. I really have to hand it to Olu for going the extra mile for us and working with the insurance company to make sure they had everything they needed. I truly can’t say enough about the quality of care that my uncle received and the customer service that Olu provided for the entire time we worked with them. There were times when we needed to shift the aides’ schedules and there was never a problem doing this. On the final day, when my uncle was being moved over to a personal care unit, we were able to have the aide stay for a longer shift to take care of my uncle while the movers were busy. Both my uncle’s main aide and Olu kept my sister and I updated with reports, concerns, and suggestions on things we could do to better meet my uncle’s needs and we greatly appreciated all their input. BrightStar Care of Center City fully deserves their high recommendation.

Ty has been providing excellent service to me through BrightStar. She is caring and treats me like a person, she is an asset to your company. We are pleased with our services with BrightStar Care of City Center. We highly recommend your services to anyone in need.