Searching for the right home care provider is one of the most stressful decisions a family can make. You're not just hiring a service; you're trusting someone with the safety, dignity, and well-being of the person you love most. And when every agency claims to be "the best," how do you actually know who to trust?
At BrightStar Care of Springfield & Bloomington, we believe that excellence isn't something you simply claim; it's something you measure, verify, and earn. That's why we're proud to announce that for 2026, our agency has been recognized by Activated Insights (formerly Home Care Pulse) with three distinguished honors:
This isn't a single-category win. To earn this distinction, an agency must demonstrate exceptional performance across multiple quality metrics, including caregiver training and compassion, client satisfaction, and scheduling reliability. You can only earn Leader in Experience if both your clients and your caregivers report outstanding experiences.
What this means for your family: When you choose BrightStar Care, you're choosing a provider that has been independently verified to deliver excellence in every dimension of care, not just one.
What this means for your family: You don't have to take our word for it. The families we serve have already spoken, and they chose us.
Here's why this matters more than you might think: Happy caregivers give better care. When caregivers feel valued, trained, and supported, they stay longer, which means more consistent care for your loved one. They don't burn out. They don't cut corners. They show up every day motivated to deliver A Higher Standard® of care.
Because BrightStar Care treats its staff well, we attract the best talent in Sangamon and McLean counties, and our caregivers stay with us longer. The result? Your Mom or Dad sees the same familiar, trusted face, not a revolving door of strangers.
What this means for your family: The person caring for your loved one wants to be there. That makes all the difference.
Activated Insights (formerly Home Care Pulse) is a nationally recognized workforce analytics and experience management platform serving the home care and post-acute care industries. Here's how their process works:
Unlike awards where anyone can vote online or agencies can self-nominate, the Best of Home Care® awards are earned through sustained performance over a 12-month period, verified by people who have no incentive to sugarcoat their answers.
As Bud Meadows, CEO of Activated Insights, noted: "When agencies consistently use feedback to improve and elevate care, it demonstrates a deep commitment to excellence".
Our agency is led by a Registered Nurse Director of Nursing who oversees every plan of care, ensuring clinical excellence and personalized attention for each client. This RN-led model is a cornerstone of the BrightStar Care difference and a key reason our satisfaction scores are consistently among the highest in the industry.
We look forward to hearing from you!
At BrightStar Care of Springfield & Bloomington, we believe that excellence isn't something you simply claim; it's something you measure, verify, and earn. That's why we're proud to announce that for 2026, our agency has been recognized by Activated Insights (formerly Home Care Pulse) with three distinguished honors:
- 🏆 Best of Home Care® — Leader in Experience.
- 🥇 Best of Home Care® — Provider of Choice.
- 🥇 Best of Home Care® — Employer of Choice.
Best of Home Care® — Leader in Experience: The "Grand Champion"
The Leader in Experience award is the highest tier of recognition from Activated Insights. It places BrightStar Care of Springfield & Bloomington in the top tier of home care providers nationwide participating in the Activated Insights Experience Management program.This isn't a single-category win. To earn this distinction, an agency must demonstrate exceptional performance across multiple quality metrics, including caregiver training and compassion, client satisfaction, and scheduling reliability. You can only earn Leader in Experience if both your clients and your caregivers report outstanding experiences.
What this means for your family: When you choose BrightStar Care, you're choosing a provider that has been independently verified to deliver excellence in every dimension of care, not just one.
Best of Home Care® — Provider of Choice: Your Neighbors Approve
The Provider of Choice award is determined exclusively by client feedback. It means that families right here in Springfield and Bloomington have independently verified through confidential third-party interviews that:- Our care is reliable and consistent.
- Our caregivers are compassionate and skilled.
- Our office staff is responsive and communicative.
What this means for your family: You don't have to take our word for it. The families we serve have already spoken, and they chose us.
Best of Home Care® — Employer of Choice: Happy Caregivers, Better Care
The Employer of Choice award is based entirely on caregiver feedback. It recognizes agencies where the care professionals themselves report high levels of satisfaction, support, and professional fulfillment.Here's why this matters more than you might think: Happy caregivers give better care. When caregivers feel valued, trained, and supported, they stay longer, which means more consistent care for your loved one. They don't burn out. They don't cut corners. They show up every day motivated to deliver A Higher Standard® of care.
Because BrightStar Care treats its staff well, we attract the best talent in Sangamon and McLean counties, and our caregivers stay with us longer. The result? Your Mom or Dad sees the same familiar, trusted face, not a revolving door of strangers.
What this means for your family: The person caring for your loved one wants to be there. That makes all the difference.
The Activated Insights Difference: Why This Isn't a Vanity Award
Not all awards are created equal, and it's fair to be skeptical. So let's be transparent about what makes the Best of Home Care® awards different.Activated Insights (formerly Home Care Pulse) is a nationally recognized workforce analytics and experience management platform serving the home care and post-acute care industries. Here's how their process works:
|
Award Category |
Basis |
Key Metrics Measured |
|
Leader in Experience |
Client + Caregiver Surveys |
Training, compassion, satisfaction, and scheduling (top 10% nationwide). |
|
Provider of Choice |
Client Surveys Only |
Reliability, skills, and communication (outperforms local peers). |
|
Employer of Choice |
Caregiver Surveys Only |
Support, fulfillment, and retention (high professional satisfaction). |
Unlike awards where anyone can vote online or agencies can self-nominate, the Best of Home Care® awards are earned through sustained performance over a 12-month period, verified by people who have no incentive to sugarcoat their answers.
As Bud Meadows, CEO of Activated Insights, noted: "When agencies consistently use feedback to improve and elevate care, it demonstrates a deep commitment to excellence".
The Local Impact: Your Neighbors, Your Caregivers
While these awards are measured against a national standard, the team that earned them is 100% local. Every caregiver, nurse, and staff member who contributed to these scores lives and works right here in central Illinois. They drive through Springfield snow and Bloomington ice to deliver care to our neighbors.Our agency is led by a Registered Nurse Director of Nursing who oversees every plan of care, ensuring clinical excellence and personalized attention for each client. This RN-led model is a cornerstone of the BrightStar Care difference and a key reason our satisfaction scores are consistently among the highest in the industry.
Experience Award-Winning Care Today!
BrightStar Care of Springfield & Bloomington's team of professionals will assist you in finding the right caregiver for your loved one. Contact us today to learn more about caregiving services! Our office is at 801 S MacArthur Blvd, Springfield, IL 62704. You may also call us at (217) 318-3396.We look forward to hearing from you!