Home care in Lubbock, TX

  • 6701 Aberdeen Avenue
  • Suite 6
  • Lubbock, TX 79424

Our Lubbock Care Team

Meet Lonny and Heather Kane, owners of BrightStar Care© Lubbock

Lonny and Heather got married in 1993 in a small Southern Baptist Church in Gilbert, Arizona. Lonny had just graduated with a degree in Operations Management and a minor in Finance and Heather was working as an RN-BSN in the NICU at Phoenix Children’s Hospital.

            In March of 1997 Lonny and Heather had their first child, Annie. They decided at this point that Heather should become a stay at home mom while Lonny managed the Southern California border operations for Greyhound Lines, Inc. Three years later Lonny and Heather had their second child, Daniel, who was born with Spina Bifida. Their lives would never be the same, as they became faced with new challenges and ways of life.

            Life was changing very quickly as Lonny’s career in Executive Management was just taking off, and Heather was trying to keep up with numerous doctor appointments, impeding surgeries, adapting to the special needs of Daniel, and keeping up a semi-normal life for Annie.

            In 2005, Lonny accepted the position as Corporate President and General Manager for TNM&O Coaches, Inc. in Lubbock, Texas. Shortly after settling down in Lubbock, Lonny and Heather had their third child, Ella.  For years Lonny and Heather managed the exhausting challenges of work, home life, kids, school, and tailoring to Daniel’s special needs all by themselves. They finally came to a point where they realized they needed some help, so they started searching for home healthcare in Lubbock.

            Through their search, Heather and Lonny realized that there was a deep need for quality home healthcare in Lubbock. An opportunity presented itself to Lonny and Heather to purchase a BrightStar Home Healthcare franchise. After speaking with other parents with children who have disabilities and realizing that they weren’t the only ones who were looking for better care for their loved ones, so they decided to purchase the franchise and made a difference in their community.

            Looking back, Lonny and Heather realized that God was orchestrating their entire life to this point for this very purpose. He gave them the education, special training, and the heart to care for families with special needs. Additionally, Lonny and Heather are very involved in the children’s and youth ministries at Indiana Avenue Baptist Church. They are also actively involved in Challenger Little League Lubbock and Lubbock Monterey AMBUCS.

            Lonny and Heather feel incredibly excited and blessed knowing they have been able to align their family values with their professional lives and make a difference in the community. 

Leadership Team

Lisa Velasquez, RN Administrator

Lisa was inspired by her mother, who devoted her career to nursing, to pursue the nursing field. For the past 13 years Lisa has experienced a variety of clinical settings with 8 years in home health. Outside of work Lisa enjoys spending time with her husband, son and Rottweiler. She is also an active member of the local Texas Nursing Association chapter.

Lisa chose to work with BrightStar because she wanted to be able to help the pediatric population and felt that BrightStar’s Core Values aligned with her own.

We are thankful to have Lisa on our team! She is kind, loving and full of joy, compassion, and grace. She always tries to make others have a great day and intentionally pours into each team member and patient every day.

Charlene Hack, PHR, SHRM-CP, Director of Human Resources

Charlene is an experienced HR professional with over 12 years in human resources. Professionally, she is encouraged by the team she works with and desires to continually improve our operations to be the best provider and employer of choice in the South Plains. Although Charlene is not directly involved with patient care, she believes that every member of the BrightStar Team plays a part in helping our families.

On her downtime, Charlene enjoys spending time with her two boys and her husband playing board games. As a busy working mom she also enjoys a few quiet moments when she can get them. Charlene joined BrightStar because she believes in the purpose.  The service we provide helps individuals and families have a better quality of life and Charlene sees it as an honor to serve our families and to be a part of an organization that can have such a positive impact.

We absolutely love having Charlene on our team here at BrightStar Lubbock! She does such an awesome job of making everyone feel known and loved every single day.


Shyla Maisel, Customer Care Supervisor

Shyla has held leadership roles in retail and currently leads our customer care team. With a song ALWAYS on her heart, Shyla believes in leading with our Core Values in mind. When she’s not in the office, Shyla likes to crochet, read, cook, & try to keep up with her husband and daughter.

Shyla chose BrightStar after experiencing BrightStar Services. When she saw the opportunity to be a part of BrightStar she knew it was meant to be. Shyla’s favorite part about being at BrightStar is that she gets to work for a company where the Core Values match her own values and that these values are a part of BrightStars culture. She also likes that BrightStar pushes her to be better as well as empowers and encourages her to serve.

Shyla brings all of us so much joy and wisdom on a daily basis. She is caring, loving, compassionate, and is full of grace and understanding.  We enjoy having her on the BrightStar team.

Sandra Lopez, Therapy Customer Care Coordinator

Sandra’s first experience with BrightStar Care Lubbock was when we served her granddaughter. Sandra saw working with BrightStar Care Lubbock as an opportunity to pay it forward. Sandra started on our team as a receptionist before being promoted to a customer care coordinator. Outside of work, Sandra loves spending time with her family and Zumba!
Sandra is sweet, generous, full of joy, and loves each of us so well. She is always looking for ways to help others and loves pouring her heart into others. We are so blessed to have Sandra on our team here at BrightStar Lubbock!Sandra is sweet, generous and full of joy. She is always looking for ways to help others and loves pouring her heart into others. We are blessed to have her on our team!

Petra Mendoza, Medical Records Clerk

Petra brings over 20 years experience as a CNA in clinical, facility and home health environments. Petra has been with BrightStar for 2 years and enjoys being part of our “work family.” When Petra isn’t reviewing and filling documents she enjoys spending time with her family and volunteering at her church.
! Petra is kind, sassy, funny, and full of love and joy. She makes working in the office so much fun and can bring a smile to all of our faces on any given day!

Clincal Team

Paula Springfield, LVN

Paula, LVN is our Clinical Nurse and has been with BrightStar Care Lubbock for over 9 years! Paula is an experienced LVN who joined BrightStar in the field before being promoted as the Clinical Nurse. Paula enjoys the family atmosphere here at BrightStar and how the team supports each other to grow.

Outside of work, Paula enjoys spending time with her family and is currently pursuing her registered nursing license.  Her laughter can brighten up a room and her ability to bring joy to others is unparalleled!

Felicia Fuentes, LVN Intake Coordinator

Felicia joined BrightStar in 2015 as our Intake Coordinator. Felicia favorite part of working on the BrightStar Care team is being “Surrounded by people who push you to do better.”
Outside of the office, Felicia is studying to be an RN and has an active family that keeps her busy!
Felicia has the most contagious laugh and the sweetest smile you will ever see. We love Felicia and all of the awesome work she does for us!

Questions about our care team?
Please contact us online or call our Lubbock County offices at (806) 745-9996, and we'll be happy to answer any questions you may have. Or, feel free to visit our office located at 6701 Aberdeen Ave, Suite 6 (between Embassy Suites and Hobby Lobby), Lubbock, TX 79424.


Our Field Team

Our Therapists
Our Nurses
Our Caregivers