Home care in Lutherville-Timonium, MD

  • 1615 York Rd.
  • Suite 205
  • Lutherville-Timonium, MD 21093

Nationally Accredited Home Care in Baltimore City / County

BrightStar Care® of Baltimore City / County’s mission is to improve the health and wellbeing of those entrusted to our care. And from our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality and support.
 

AWARDS

2018 NURSE OF THE YEAR

In March, Our Director of Nursing, Tynisha won the North East Regional Nurse of the Year Award. The National Award was announced NOY-WINNER-4.jpgon Saturday, April 21, 2018 at the BrightStar Branch Leadership Conference.   Tyisha was recognized for her leadership and providing the highest standard of quality care.  Her husband was in the audience at the awards ceremony and her three teen age children were cheering her on nearby watching the ceremony in her hotel room via Dad's phone and live video chat. Each of the Regional winners had a compelling story and were clearly outstanding nurses.  BrightStar has more than 300 locations and employs over 5,000 nurses nationwide. Only one becomes the National Nurse of the Year.

2018 Best of Home Care® - Provider of Choice Awarded for Outstading Client Statisfaction Rating

The Best of Home Care – Provider of Choice award is based on client satisfaction ratings collected from telephone interviews performed by Home Care Pulse, an independent satisfaction research firm. These home care providers are best-in-class for providing quality care to their clients. This recognition assures that the provider is trustworthy and has proven their ability to provide outstanding in-home care services. Best of Home Care award-winning providers appreciate their clients’ feedback and are dedicated to providing the highest level of quality, professionalism and expertise in home care.

National Branch Leadership Conference - 2018 Customer Satisfaction Award:2018-Awards-BLC-(1).jpg
This award is based on the exteral customer Satisfaction Surveys conducted by Home Care Pulse and our high scores on the surveys.

 

Maryland Residential Service Agency, (RSA)

BrightStar Healthcare of Baltimore City/County has the highest level of licensure in the State of Maryland.  We are a Residential Services Agency Level 3 which allows our nurses to dispense medication but we are also license for skilled care and have LPNs, RNs and Therapist on our staff. We have a full continuum of care. 

Joint Commission Accreditation for High Quality Home Care

Our employment standards and practices have received the Gold Seal of Approval from the Joint Commission. The Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care and has rigorous standards that go above and beyond state requirements. Large hospitals: Johns Hopkins, University of Maryland Medical Center, Sinai and the LifeBridge system all have Joint Commission Accreditation.  This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting superior performance standards, and puts your local BrightStar Care within the elite group of less than 10% of in-home health care agencies nationwide, that have received this accreditation.  In Maryland this percentage is less than 2% of all the in-home health care agencies.

Our Award Winning Care:
Kathy Carter, 2016 Brightstar Caregiver of the Year 
Lavone Murray-Koyier, Manager of Customer Care BrightStar Care of Baltimore City / Baltimore County, Local Marketing Award, 2017;
Tynisha Mosley, BSN, Director of Nursing BrightStar Care of Baltimore City/ Baltimore County, with the National Clinical Quality Award, 2017;
Heidi Stevenson, Branch Manager BrightStar Care of Baltimore City / Baltimore County with BrightStar Corporate, CEO, Shelly Sun and BrightStar Corporate Director of Operations, Thom Gilday 2017;
BrightStar Healthcare of Baltimore City and Baltimore County’s Lavone Murray Koyier, Manager of Customer Care; Heidi Stevenson, Branch Manager; and Tynisha Mosley-Bates, Director of Nursing; at the BrightStar Branch Leadership Awards Banquet,
 
Our BrightStar Healthcare office of Baltimore City - County is proud to have won the BrightStar National Clinical Quality Award in both 2013 and 2017.  BrightStar of Baltimore also won the National Customer Service award in 2013. We have also won awards for servicing National Accounts and skilled care in 2017, 2016, and 2015. BrightStar has won the Joint Commission’s Enterprise Champion of Quality Award, 5 years in a row. Customer Service and Quality of Care are the two things that matter most of us!
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Compassionate Quality Care

Our licensed, bonded, and insured staff members are trained and certified to provide the highest standard of care. Our compassionate care professionals will create a customized service plan for you or your loved one, and we are available for any length of time, from hourly in-home health care to around-the-clock 24X7 services. We take the quality of our care seriously, and our knowledgeable and responsive support staff is available 24 hours a day, 7 days a week. 

Our nationally accredited home care services include:

Skilled Care

Our RNs and LPNs are able to provide:

  • weekly med pours

  • injections

  • wound care

  • home infusions

  • trach and vent care

  • blood draws

  • wellness checks

  • supplement the care provided by hospice home health  

Committed to Client Safety at Home

As part of our ongoing commitment to quality, BrightStar Care of  Baltimore City / County follows the Joint Commission National Patient Safety Goals. From infection control training to our home safety assessments, our clinical quality processes help keep clients safe in their homes and reduce the likelihood of hospital readmissions. Our unique approach includes:

  • Specific national patient safety goals for falls and infection control

  • Patient home inspection 

  • Emergency preparedness plan and creation of emergency backup kit 

  • Care staff competencies verified by a Registered Nurse (RN) before being assigned

  • RN oversight on every case

  • Stringent screening and employment practices

  • Third party customer satisfaction surveys

BrightStar Care is ready to help. For more information or to schedule a complimentary in-home care assessment, contact our BrightStar Care of Baltimore City / County office at (443) 275-2796.