Our people are our greatest asset. From the full spectrum of adult home care and senior care to childcare and more, the quality services we provide day in and day out would not be possible without the hard work and passion of our dedicated staff. Each member of our team embodies the core values of our business – compassion, integrity, family, possible for those in our care.
Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity.
Susan M. Beggs: President and Owner
Susan received her bachelor’s degree from The Ohio State University in 1996. As a young woman Susan saw firsthand how hard it was for her grandparents to find compassionate and reliable care. Seeing a need, she decided to fill it. Susan started BrightStar with one employee, a handful of clients, and an overwhelming desire to provide quality healthcare. Eight years later BrightStar provides over 2,000 man/woman hours of care per week and employs over 150 people. However, Susan remains passionate about the clients she serves and the employees who care for them. Susan is married with three sons who fill her heart with joy daily.
Doug Hammond: Director of Operations
Doug has worked in the Healthcare Industry for over 14 years and holds a Masters of Business degree, along with a bachelor’s degree in Health Administration from Ohio University. He began his career serving as an Assistant Administrator with First Community Village in 2001 and continued to work as a Nursing Home Administrator until joining BrightStar in 2011. As the Director of Operations, Doug takes great pride in the growth and success BrightStar has achieved by providing high quality care to our clients. He enjoys spending time with his wife Sarah and two sons, Eli and Dexter.
Katie Castro: Director of Business Development
Katie Graduated from The Ohio State University with a bachelor’s degree in Communications. She began her carrier as a recruiter and found her way to the Healthcare Industry after experiencing Home Care for her own family. Katie is passionate about offering employees the opportunity to give compassionate care to those in need, and is dedicated to the continuing growth of BrightStar. When she is not working she enjoys spending time with her Husband Scott and Son Nicholas.
Patti Kennedy: Client Care Coordinator
Patti has been in Home Health care for over 15yrs and is dedicated to excellent patient/customer service. Patti came to Home Care after having nursing in her own home for her young son. She is married with 3 children and 5 grandchildren.
Renee Hall: Client Care Coordinator
Renee has been in the healthcare field for 29 years. Her experience has been in both nursing homes and home care. Renee has a passion for her job because it gives her the opportunity to help people stay in their homes. I take what I do very seriously. I feel an obligation to my clients and their families. When she is not at work, Renee stays busy working at her church. She also enjoys family time with her husband, 3 children and grandchildren Jace and Kaelyn.
Allison McCoy: Director of Human Resources/Administrative Services
Allison graduated with her bachelor’s degree in Health Care Administration with a concentration in long-term care from Shawnee State University in May 2014. She began working for BrightStar Care in June 2014 as the HR/Compliance Manager. Since she became part of the BrightStar Care family, she has learned so much about herself and the career she chose. “I believe in myself because everyone here believes in me. This company has given me rewarding experiences. Working for BrightStar Care has shown me that I truly have a passion for the health care field.” During her time at BrightStar Care, she received her license to be a Nursing Home Administrator in the state of Ohio. In March 2015, Allison became the Payroll and Billing Specialist for BrightStar Care.
Chenette Tillman: On-Call Coordinator/Office Support
Chenette is a CNA who recently join the BrightStar team after working ten years as a Director of Resident Care in Florida. She is currently in nursing school and enjoys her position with BrightStar as it can accommodate her current and future career goals. She states “Who wouldn’t’ love working with friendly, genuinely nice people on a day to day basis?” Chenette has three children and loves to read.