We are thrilled to announce that we’ve received the distinguished Best of Home Care – Leader in Excellence Award from Home Care Pulse. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, BrightStar Care of Gastonia is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
BrightStar Care contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, it can collect honest and unbiased feedback.
Receiving the Leader in Excellence award demonstrates BrightStar Care of Gastonia’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care of Gastonia’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, BrightStar Care of Gastonia received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc.
“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize BrightStar Care of Gastonia as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about BrightStar Care of Gastonia’s commitment to excellence, please call 704.691.0280 or request a call from our team contact us.