Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity at BrightStar Care Gilbert / Mesa
In the Gilbert / Mesa area, the lifeblood of our business are the people who make it happen. Our office staff and caregivers work together day in and day out to deliver quality care and exceptional service 24 hours a day, seven days a week. Whether it's childcare, adult home care or skilled elder care, the people who make up BrightStar Care Gilbert / Mesa are our greatest assets. But don't just take our word for it, see for yourself.
Andy Ray: Leader Bright Star Care Mesa / Gilbert
I joined the BrightStar care team in September of 2019. As the leader of the Mesa / Gilbert team I have the honor to engage with and watch our BrightStar RockStars come into the office and go into the field each day to make a difference in our community. Their passion, integrity, honesty, and desire to serve is evident in all that they do. As a team we operate with one agenda, to deliver exceptional care to the patients, families and physicians that kindly give us the opportunity to do so. Having worked in Healthcare for more than 30 years, I have always felt that if we do a great job, each minute of our day, people’s lives are improved, families are comforted, and our community becomes stronger.
Cara Usry: Director of Nursing
I joined BrightStar Care Mesa/Gilbert in May of 2014 as a PRN Field Nurse and quickly realized that I love the home health care field and the people we care for. During my time at BrightStar Care Mesa/Gilbert, I have also served as the Clinical Supervisor and transitioned to the role of DON in December 2019. I have a background in med-surg nursing and wound care. As the DON, I supervise the clinicians and caregivers who are out in the field, I provide education and training to field staff and manage the quality plan which ensures that we are meeting or exceeding the BrightStar standards. I feel so fortunate to be able to come to work every day and I love what I do. I work with a fantastic team of people in the office and out in the field who make it great, do the right thing, are open and honest, do what they say and serve with passion every single day.
April Baker: Director Operations
My Home Health adventure started in 2006 as an Admin Assistant. I learned about the gift of helping people through the service of Home Health and knew that this is my calling. I found my home with BrightStar Care Mesa/Gilbert in 2013 and I have been fortunate to work in several areas of the business moving my way up to Director of Operation in 2019. When I do my job correctly, the team works as one team with one agenda, to ensure that we provide exceptional care. We strive to say yes and get it right the first time, but if we make a mistake, I see it as a chance to improve which enables the team to grow and develop and provide even greater service to our community.
Karen Donald: Director of Operations Private Duty & Staffing
I have worked for BrightStar Care Mesa/Gilbert for 4 years. Best company I have ever worked with. Working at BrightStar Care Gilbert/Mesa I am surrounded by a team of compassionate, hardworking, and uplifting people. We are truly working for the good of others. When people are in crisis, trying to solve the problem of how to get help in the home, they call me, and I can help. As Director of Operations, Private Duty, I make sure our communication between the office, field staff and the client all come together to meet the needs of both caregiver and clients. Our goal is to match up one caregiver with one client. My commitment to our clients is that we will provide the highest level of service within this Industry. I work for BrightStar Care Mesa/Gilbert because BrightStar works for the needs of others.
Amanda Parsons: Client Care Specialist
I came to BrightStar Care Mesa/Gilbert after working as a care giver for 6+ years, mostly with a private client, who became like family to me, and doing scheduling for a year with a previous company. I absolutely enjoy working in the office, learning about our clients, while also engaging with them. I also love when I’ve made a great connection with a Caregiver and Client, and getting to hear first hand about the bond they’ve created. Since I too, know what that bond is like. I am so happy that I can call BrightStar my home, and that I get to do what I love!
Russell Amparano: Client Care Manager
I have been working with dependent adults and seniors for more than ten years in assisted living facilities, and I have participated in all aspects of non-medical care from direct caregiving to executive positions. When I started my career, I was going to school to become a mechanical engineer and started as a caregiver part-time. I quickly realized that working with people was going to be much more fulfilling for me than drawing lines on a screen! I relocated to Arizona from California in 2020 and aside from having to learn what “the valley” is here compared to what I’ve known it to be all my life, it has been a great transition! I decided to join BrightStar Care Mesa/Gilbert because the company’s philosophy and mission closely align with my goals and what I’m passionate about: providing compassionate and skilled care with a personal touch! Coming from assisted living facilities I know the value of having one on one care for the people we care about the most! I look forward to serving our clients across the valley and helping to make a difference in people’s lives!
Rose Brooks: Field Client Coordinator
I am a passionate, hardworking, and dedicated Caregiver. I joined BrightStar Care Mesa/Gilbert as a CNA and was quickly promoted to a newly created position of Field Client Coordinator. I love this role because I work closely with the office team to ensure that we match the right Client to the right Caregiver. When a new client starts with BrightStar Care Mesa/Gilbert, I have the privilege of being their caregiver for the first shift. This allows me to engage directly with the client and to fully understand their needs. Working with our Client Care Coordinators we select the right caregiver. I take the new caregiver to the next shift and personally introduce and train the new caregiver. Putting smiles on our clients' face is so personally rewarding.
Karen Punzalan-Lacanlale: Client Specialist
I joined BrightStar Care Mesa/Gilbert care to introduce our amazing team, best in class home care, and skilled nursing services to our community. I work to ensure that we can service our community by engaging with a client and their family to fully understand their needs. I then work with our team to meet and exceed their expectations as begin an RN, providing quality care is in my DNA, and BrightStar Care Mesa/Gilbert provides me the opportunity to provide that care to such a special community.
Daynee Passion: Talent Acquisition
I joined BrightStar Care Mesa/Gilbert as an Administrative Assistant and became passionate about the work that we do and wanted to help the caregivers in community find and join our team as we are simply the best of the best. We care about our caregivers, strive to make them successful and work each day to put a smile on their face by helping them do what they love: Provide exceptional care to the families, clients and physicians that allow us to do so.
Genevieve Duarte: Human Resource Manager
I am new to BrightStar Care Mesa/Gilbert, joining in June 2021 and bring 21 years experience in Human Resources. In my roll as an HR manager I have spent 7 years of my 21 years in the medical field. In just my short time here I have learned a lot about home health and wish I had known more about these services prior to loosing my mother to Alzheimer’s back in 2015, this would’ve been a huge help for my sisters and I. The caregivers I have met and hired have been amazing so compassionate, giving, caring and dedicated without them we wouldn’t have a business to run. I hear calls come in from patients who need help and everyone in the office is on it, trying to get them the help they need and the hours they need it in. I feel blessed to work for a company who is taking care of the people in our community who need help and especially our Veterans who have served our country, we owe them so much. I am so happy to join the Brightstar Care Family and to be apart of providing outstanding care to our patients and their families