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Frequently Asked Questions (FAQ) – BrightStar Care of Acton | Andover | Lowell

Published On
August 12, 2025

Choosing the right care for yourself, a loved one, or your organization is a big decision.
Here are answers to the most common questions we receive about our home care and medical staffing services.

1. What services does BrightStar Care provide?

We offer a full range of services, including:

Home Care:

  • Personal Care: Assistance with bathing, dressing, grooming, and mobility.

  • Companion Care: Help with errands, light housekeeping, and friendly companionship.

  • Skilled Nursing: Wound care, medication management, injections, chronic disease management.

  • Therapy Services: Physical, occupational, and speech therapy at home.

  • Specialized Care: Dementia care, pediatric care, and post-surgery recovery.

Medical Staffing:

  • Supplying qualified RNs, LPNs, CNAs, HHAs, therapists, and other healthcare professionals to hospitals, clinics, rehab centers, nursing homes, and assisted living facilities.

  • Flexible coverage for short-term, long-term, per diem, and contract positions.


2. Who can receive home care services?

We provide care for people of all ages—from seniors who need daily assistance, to individuals recovering from surgery, to children with complex medical needs.


3. What is medical staffing and who is it for?

Medical staffing means providing healthcare professionals to facilities that need extra support.
We work with:

  • Assisted living facilities

  • Nursing homes

  • Rehab centers

  • Hospitals and clinics

  • Hospice providers
    This ensures patient care continues smoothly, even during staff shortages.


4. Are your caregivers and healthcare staff trained and background-checked?

Yes! All BrightStar Care professionals go through:

  • Rigorous background checks

  • In-depth training and skills evaluation

  • Ongoing education to ensure top-quality care


5. How quickly can services start?

  • Home Care: Often within 24–48 hours of your initial call.

  • Medical Staffing: We can fill many positions same-day or within 24 hours, depending on the role.

6.How do I get started?

For Home Care: Call us at [978-364-7740] or request your free in-home assessment online.
For Medical Staffing: Call [978-364-7740] or email us with your staffing needs—we’ll respond promptly.


💙 BrightStar Care: Compassionate care at home. Reliable staffing for healthcare facilities. Always here when you need us.