Our Team at BrightStar Care® Cleveland

Giselle brings a strong foundation in leadership, operations, and strategic execution to BrightStar Care of Cleveland. With a background in healthcare marketing, entrepreneurship, and business development, she excels at building systems that work for both the business and the people behind it.

She is most passionate about leading a team of healthcare professionals who show up every day with purpose. Many are balancing personal challenges while delivering high-quality care. Giselle takes pride in supporting their growth and creating opportunities for success.

Her favorite part of working at BrightStar Care is the chance to lead with purpose in Northeast Ohio. She enjoys aligning operational excellence with human needs, whether refining policies, solving scheduling issues, or coaching team members through their day. Every decision has the potential to improve someone’s life, and that sense of impact keeps her invested.

Outside of work, Giselle enjoys spending time with her family, camping, cooking, watching movies, and caring for foster kittens. She also finds peace in tending to plants. Motivated by progress, she approaches each day with a commitment to helping others rise, thrive, and deliver care that makes a difference.

David brings years of experience from the information technology sector, where he led organizations and managed large-scale projects to improve software and web applications. At BrightStar Care of Cleveland, he uses that same improvement mindset to streamline workflows and make sure families receive care quickly and efficiently.

He is passionate about being part of the solution for families in need. David takes pride in connecting people with the right resources and making sure every person who reaches out gets the care they deserve.

One of David’s favorite parts of working at BrightStar Care is serving Veterans and their families across Northeast Ohio. He finds it especially rewarding to help them access benefits they may not know they’ve earned, whether it’s home care support or housing resources.

Outside of work, David enjoys camping trips in his travel trailer at state parks. He’s also an avid runner and hopes to tackle a full marathon soon. Motivated by the knowledge that his work can extend and improve lives, David approaches each day with purpose and commitment.

With over 21 years of nursing experience, LeAnn's background spans medical-surgical care, acute care, long-term acute care (LTAC), skilled nursing, care management, and nursing leadership roles. This depth of expertise allows her to lead with confidence and compassion at BrightStar Care.

Her approach to care is grounded in empathy, evidence-based practice, and a deep respect for human experience. Inspired by the profound impact of hospice care during her father’s final days, LeAnn understands that care is not just clinical—it’s emotional, spiritual, and deeply personal. As a Certified Dementia Practitioner, she brings specialized knowledge to support individuals and families navigating memory loss.

Her favorite part of working at BrightStar Care is being a source of comfort and clarity during vulnerable moments. Whether guiding families through new diagnoses, supporting caregivers through burnout, or mentoring nurses, she finds fulfillment in being present and solution-focused.

Outside of work, LeAnn values time with her family and enjoys activities that keep her grounded and inspired. Motivated by the responsibility to patients and the dedication of her team, she approaches each day with purpose, empathy, and a commitment to improving lives across Northeast Ohio.

Kathleen brings more than 20 years of customer service experience and four years of high‑volume recruiting to her role at BrightStar Care. Her background has shaped her into a strong communicator and relationship‑builder, with a natural ability to support both clients and employees with clarity, empathy, and follow‑through.

As Customer Care Manager, Kathleen is passionate about elevating the experience of every individual BrightStar Care serves. She uses her strengths in organization, time management, and people‑focused leadership to ensure clients, caregivers, and nurses feel supported, valued, and heard throughout their care journey.

Her favorite part of working at BrightStar Care is witnessing the genuine compassion and dedication her team brings to every interaction. Being part of an environment where integrity and commitment guide the work is both inspiring and motivating for her.

Outside of work, Kathleen enjoys spending time with her family, singing, and relaxing with a good book. She approaches each day with intention and gives her full energy to the clients and team she supports.

With 14 years of experience in healthcare as an HHA, STNA, and Medical Assistant, combined with an Associate’s Degree in Applied Business in Office Administration, Myia brings a blend of clinical insight, compassion, and organizational expertise to BrightStar Care of Cleveland. Over the past four years, she has advanced through several roles, including recruiting, credentialing, accounts payable and receivable, collections, and administrative coordination. Today, she serves as Field Operations Manager.

She is most passionate about making a meaningful difference and contributing to the success of day-to-day operations. Whether it’s scheduling team members the hours they need to support their families or helping set clients up with the care they need at home, her work is rooted in creating positive outcomes for both staff and clients.

Her favorite part of working at BrightStar Care is the opportunity to combine operational leadership with a mission-driven purpose. Every decision she makes helps strengthen the team and improve the quality of care delivered to clients across Northeast Ohio.

Outside of work, Myia values spending time with her family and creating lasting memories with her children. Motivated by the impact her work has on others, she approaches each day with dedication and a commitment to excellence.

Joana has years of experience in recruitment, specializing in hiring employees who best fit BrightStar Care’s clients’ needs. Her expertise lies in identifying and selecting caregivers who can deliver exceptional support to families across Greater Cleveland.

She is most passionate about connecting with people during interviews. Joana enjoys hearing their stories about how they entered the healthcare field and grew to embrace their passion for helping others. These conversations inspire her and reinforce the importance of finding the right caregivers.

Her favorite part of working at BrightStar Care of Cleveland is the energy and dedication of her team. Surrounded by strong, passionate women who consistently give their best, Joana feels motivated and proud to contribute to such a mission-driven environment.

Outside of work, Joana enjoys spending time with family and friends. She values the chance to recharge and bring that same energy back to her role, knowing that every hire helps strengthen BrightStar Care’s impact in Northeast Ohio.

Jada brings a well-rounded background in healthcare and a strong commitment to supporting both clients and staff. With about five years of experience, she has worked as an STNA in the field, gained hospital and registration experience, and now serves as an Administrative Coordinator at BrightStar Care of Cleveland.

She is most passionate about helping people every day. Jada knows that every detail matters, whether it’s supporting caregivers and nurses or helping clients receive the care they need. Her work is driven by the belief that good care can truly change someone’s life.

Her favorite part of working at BrightStar Care is the supportive office environment. Being part of a team that values compassion, professionalism, and teamwork makes her role even more meaningful.

Outside of work, Jada enjoys spending time with her two daughters. Most of her free time is dedicated to family and creating special moments together. Motivated by the impact her work has on clients and caregivers, Jada approaches each day with purpose and dedication.

Anne has more than 10 years of experience as an Executive Assistant supporting C-level executives. Her proactive approach and attention to detail ensure that leaders at BrightStar Care of Cleveland can focus on high-level priorities while she manages the administrative and logistical responsibilities that keep everything running smoothly.

She enjoys anticipating needs, solving problems before they arise, and creating efficient processes that help the entire team succeed. Knowing that her work behind the scenes contributes to smoother operations and better outcomes is deeply rewarding.

Her favorite part of working at BrightStar Care is being part of an organization that makes a meaningful impact on people’s lives. She values the opportunity to contribute to a team that prioritizes compassion and aligns closely with her own personal and professional values.

Outside of work, Anne cherishes spending time with her children and granddaughter. She enjoys spa and coffee dates with her husband, “me time” with her daughters, and actively participating in church activities. Motivated by building a better future for her family and supporting leaders in making important decisions, Anne approaches each day with purpose and dedication.

Austin brings a fresh perspective to social media marketing while continuing his college education at Kent State University. His enthusiasm for learning and applying modern marketing strategies allows him to contribute creative ideas to BrightStar Care’s outreach efforts in Greater Cleveland.

He is most passionate about expanding his knowledge of marketing every day. Austin values the opportunity to gain hands-on experience while working alongside a team who share their expertise and insights, helping him grow both personally and professionally.

Austin’s favorite part of working at BrightStar Care is the collaborative environment. He appreciates being part of a team that is dedicated, supportive, and committed to making a meaningful impact in the community.

Outside of work, Austin enjoys spending time with friends and family. He looks forward to playing football with his college club and creating memorable experiences with those closest to him. Motivated by the dedication of his team, Austin approaches each day eager to learn and contribute.