What Our Customers Say

Everybody that we dealt with was very nice and dedicated to making sure that I got the care that was needed. Would highly recommend them to anybody that might need homecare services!

Finding Bright Star very easy to work with. Our caregiver Jalecia is very sweet.

Bright Star is definitely the best decision I made when needing companion care for my father. Bright star was easy to work with, quickly establishing a care plan and the pairing us up with Saio C. who was attentive, caring and compassionate. If I ever need care again this is the first call I make.

The BrightStar team, from the Care Managers to our caregivers, are knowledgeable, reassuring, and caring. My mother had fairly significant needs and was resistant to any help, yet our primary caregiver Lilian was amazing with her, gaining her trust. Lilian was consistently calm, caring, and incredibly helpful for my mother. She's a wealth of experience and gave us much-needed break from caregiving. Our other caregiver Kaylan brought such warmth and cheer with my mother. And she was incredibly quick with any tasks we had. I deeply appreciate both of them for helping our family through a very difficult time.

We used brightstar for a couple of months before we moved our Mom to an AL home. Their communication via email/phone was prompt and the industry knowledge they provided us was very helpful. Also wanted to say what a wonderful person Michelle is.  Mom thoroughly enjoyed her company – she was courteous, very attentive, and a joy to be around. My Mom was talking about the people she will miss not living in Alexandria and Michelle made the list of friends!

Yesterday I said goodbye to my caregiver, Rahel. Her loving care and support over the past three months was extraordinary. Her cheerful smile and delightful personality along with her maturity and skill as a caregiver made my recovery from spinal surgery a pleasant experience. She made sure I did my exercises, wore my brace, walked every day and, of course, took my blood pressure. We had fun walking at the mall and watching travelogues and some movies. BrightStar is so lucky to have her.

The circumstances under which you would need BrightStar are trying. In our case it was made more difficult by an insurance company trying to do everything they could to minimize the benefit payment. BrightStar was with us every step of the way. The people they provided were well trained and responsive. Not every one was a perfect fit, but BrightStar did everything they could to provide the right person for our situation. In the end, Rahel was the perfect person for us – showed up exactly on time every day, focusing on the patient’s needs every second she was here and documenting everything that was done in the plan of care. BrightStar’s billing statements describe everything was performed - perfect documentation. With the excellent care received, we now no longer need Rahel, but we will miss her.

We have used another bright star Aid to assist my husband, Nakaya has been a godsend she is personal she's has compassion and she has the skills to take care of those with Parkinson and dementia. BrightStar has a wonderful way of screening their employees and we are very thankful to Bright Star because they've always sent us the right match.