Empowering People to Live Their Best Lives

Initial call was very professional. Two hours of intake/setup. Rate discussion felt like bait and switch. Have had similar experience with other agencies. Two mornings of no show and no call. Guess no service, moving on. Thank you for the apology! It appears we have some major communication issues. We talked about possibly only weekdays, nothing I have seen set that as what we were doing. When I talked to owner Mike yesterday about the no show he said you would be calling Alexis today to make sure she did not oversleep again. I understand rates can be different depending on levels of service. This is the first communication I have heard that from you. I understand capitalist healthcare has its challenges, including our current staffing shortages and high demand. I get the sense you are a good company, but have not had a good experience overall so far. I will upgrade rating if we experience what I think you are capable of. Update/Adjustment: After a rocky start we have had a week and a half of outstanding service. Alexis has been awesome! Alexis is a self-starting hard worker. Alexis has been a true blessing at this challenging time for our family. Thank you to BrightStar and Alexis! If not for the very rocky start, I would give a 5+ star rating. I hope BrightStar works the bugs out and continues this great service for many years. As the testimony of BrightStar to their beginning says, there are many poor providers out there in the healthcare world. Capitalist healthcare leaves a lot to be desired. BrightStar proves it can work!

I can say without question this is the best home care provider in the Grand Valley.