What Our Customers Say

Brightstar has been a godsend for our family. After my mom's TBI she needed help and this is really not something a family should tackle alone! As she has progressively gotten better, she needs less help. They have always been super kind and patient with all her appointments and small things that we keep wanting to adjust. I personally would not have survived this with my sanity without Brightstar. I can't say how much I appreciate them. If there is any preference with staff they are accommodating. Thank you so much!

I was very pleased with the care provided by BrightStar, from the top down. I had a limited time to make arrangements for care for my Mom and having had a bad experience with other care facilities I was nervous to hire someone again. I was very pleasantly surprised by my experience with this company though, and will definitely use them in the future. Not only did they follow through with the care plan we agreed on, they showed extra compassion for my Mom that went beyond just her physical care.

I have been a CNA with this company for a little over a month and absolutely love it. It is one of the best home health agencies I have had the pleasure to work for. Everyone on our team is Amazing. Always willing to lend a helping hand whenever and wherever needed. We all work well together as a team. Whether we work together often or not. All of our patients are loved and cared for in a nurturing way by each of us individually. I believe that everyone on our team and within our team is what makes this company as a whole. Highly recommend our company if you or someone you know is looking for home health services for their loved one. Also highly recommend working with us if you want to have a team who has your back in all scenarios life throws our way!

I love working for this company. They are always upfront and honest.

I’ve been working here for a while now and the people are grate and really helpful it’s a great company if you are needing help

Initial call was very professional. Two hours of intake/setup. Rate discussion felt like bait and switch. Have had similar experience with other agencies. Two mornings of no show and no call. Guess no service, moving on. Thank you for the apology! It appears we have some major communication issues. We talked about possibly only weekdays, nothing I have seen set that as what we were doing. When I talked to owner Mike yesterday about the no show he said you would be calling Alexis today to make sure she did not oversleep again. I understand rates can be different depending on levels of service. This is the first communication I have heard that from you. I understand capitalist healthcare has its challenges, including our current staffing shortages and high demand. I get the sense you are a good company, but have not had a good experience overall so far. I will upgrade rating if we experience what I think you are capable of. Update/Adjustment: After a rocky start we have had a week and a half of outstanding service. Alexis has been awesome! Alexis is a self-starting hard worker. Alexis has been a true blessing at this challenging time for our family. Thank you to BrightStar and Alexis! If not for the very rocky start, I would give a 5+ star rating. I hope BrightStar works the bugs out and continues this great service for many years. As the testimony of BrightStar to their beginning says, there are many poor providers out there in the healthcare world. Capitalist healthcare leaves a lot to be desired. BrightStar proves it can work!

I can say without question this is the best home care provider in the Grand Valley.