Our Staff at BrightStar Care^® North Suburban Chicago

I’m Jackie Steiner and I am the Director of Operations at BrightStar Care.I joined this incredible team in June of 2022, bringing over 20 years of operational leadership experience. I am primarily responsible for assisting the office team with day-to-day operations while providing support to our clients and field staff. I have spent most of my professional career in industries that focus on health and wellness, finding the greatest satisfaction in serving others.I am proud to work for a company that strives to meet the needs of our clients and families with the highest standard of care and professionalism. There is nothing more exciting than meeting new people, hearing their stories, and being inspired. When I am not working, I enjoy being outdoors and listening to live music, but most importantly, spending time with my son, boyfriend, and our families.

I joined the team in May of 2025, bringing over 10 years of operational leadership experience. I have spent my professional career in the healthcare industry and strive to deliver the highest standard of care by creating positive and supportive environments conducive to growth. I aim to deliver exceptional care for our clients by providing access to the care, support, and resources needed to maintain their independence. When I’m not in the office you will find me enjoying the outdoors with my puppy Jettson, taking a day trip on my motorcycle, or spending quality time with my family and friends.

I’m Adriana Lopez and I am the Skilled Intake Manager. I started my career at BrightStar care in September of 2022 as a Recruiter and soon after became a Customer Care Manager. My goal is to deliver excellent care to all our clients and support field staff with a focus on our skilled patients. My 10 years of healthcare experience have prepared me for this role, from the hiring process through ensuring each client receives exceptional care. Outside of BrightStar Care, I enjoy spending time with my family and being outdoors.

I have a seasoned 20-year tenure in the Human Resources and Finance sectors with professional ethos deep rooted in ethical practices. Through these professional industries I was put on a path that led me to BrighStar Care in April of 2021. My professionalism is marked by significant contributions where gaining this experience has allowed me to set a benchmark in customer service excellence. With a keen eye for detail and a heart full of compassion, I try to consistently demonstrate my ability to understand and address the nuanced needs of both clients and employees. My approach to customer care goes beyond mere transactions; it's about building lasting relationships based on trust and understanding while prioritizing transparency and integrity. My commitment to the BrightStar Standard and Core Values has served as a guiding light in client care needs. While my family and friends are the most important thing in my life; I am an avid water enthusiast, with a passion for swimming and free diving. My love for family, adventure, and constant pursuit of personal challenges mirrors my professional journey—always diving deeper, reaching further, and emerging stronger. This is the power of combining professional excellence with personal passion.

I joined the Brightstar Care team in May 2025. I’m here to ensure that your experience with our office is smooth, organized, and stress-free from the moment you call or walk in. With a strong background in healthcare scheduling and patient support, I take pride in helping you find the best care and ensuring all the details are in place for you and your loved ones. I am here to schedule your coordinated care, answer any of your questions, and keep things running efficiently. I look forward to making your home care journey as comfortable and stress-free as possible.

Since joining BrightStar Care in 2011, I have had the opportunity to serve in a variety of roles, each deepening my commitment to providing a higher standard of care and peace of mind for our clients and their families. I am passionate about fostering a supportive team environment where our caregivers and nurses feel valued. By supporting those who care for our clients, we ensure they continue to provide the exceptional care our clients deserve.