Frequently Asked Question's

BrightStar Care of Peabody/Danvers/North Shore has been recognized multiple times by Home Care Pulse, an independent satisfaction research firm for home care. Our office has earned honors such as the 2025 Leader in Experience award, the 2024 Top 100 Leader in Experience award, as well as Best of Home Care® Provider of Choice and Best of Home Care® Employer of Choice. These awards reflect our commitment to safe, compassionate, high‑quality care for both clients and caregivers.

Home Care Pulse (HCP) is a third‑party research and quality‑assurance company that surveys home care clients and caregivers across North America. Their awards are based on real, anonymous feedback, not paid listings or advertising. When an agency like BrightStar Care of Peabody/Danvers/North Shore earns HCP awards, it means our clients and caregivers consistently rate their experience with us among the best in the industry.

Leader in Experience is one of Home Care Pulse’s highest recognitions. It is awarded to top‑performing home care agencies that achieve outstanding satisfaction scores from both clients and caregivers across many areas—such as communication, reliability, compassionate care, and professionalism. Our 2025 Leader in Experience award means BrightStar Care of Peabody/Danvers/North Shore is among the top‑rated agencies participating in the nationwide HCP Experience Management Program.

The Top 100 Leader in Experience award recognizes the top 100 home care agencies in North America based on overall client and caregiver satisfaction. BrightStar Care of Peabody/Danvers/North Shore earned this honor in 2024, placing our office among a small, select group of agencies nationally for overall experience and quality.

The Best of Home Care® Provider of Choice award is based solely on feedback from clients and their families. Agencies that receive this recognition have demonstrated exceptional client satisfaction in areas such as caregiver skills, responsiveness, communication, and overall quality of care. For families, it’s added reassurance that other local clients strongly recommend BrightStar Care of Peabody/Danvers/North Shore.

The Best of Home Care® Employer of Choice award comes from caregiver feedback. It recognizes agencies that create a positive, supportive work environment, offer strong training and support, and value their care team. When caregivers feel respected, supported, and heard, they’re more likely to stay, grow with us, and provide consistent, high‑quality care for our clients.

These awards signal that our clients and caregivers consistently rate us highly on the things that matter most—reliability, communication, compassion, professionalism, and clinical quality. When you choose BrightStar Care of Peabody/Danvers/North Shore, you’re choosing a team whose performance has been independently measured and recognized year after year.

Home Care Pulse conducts confidential phone and/or online surveys with our clients, their families, and our caregivers each month. They ask detailed questions about their experience and calculate satisfaction scores in multiple categories. Those scores are then compared to other agencies across the country. Only agencies that meet or exceed specific score thresholds earn awards like Leader in Experience, Top 100 Leader in Experience, Provider of Choice, and Employer of Choice.

BrightStar Care of Peabody/Danvers/North Shore has earned Home Care Pulse awards across recent years, including the 2024 Top 100 Leader in Experience and the 2025 Leader in Experience award. That ongoing recognition shows our commitment to continuous improvement and consistently high standards, not just a one‑time achievement.

Yes. BrightStar Care of Peabody/Danvers/North Shore is accredited by The Joint Commission, a nationally recognized organization that sets rigorous standards for healthcare quality and safety. Earning and maintaining this accreditation requires regular on‑site reviews and adherence to strict policies and procedures—giving families added peace of mind about the quality of our care.

The BrightStar Care brand has received The Joint Commission’s Enterprise Champion for Quality award every year since 2013. This award recognizes the brand’s system‑wide commitment to quality, with the vast majority of BrightStar Care agencies being Joint Commission accredited. As a Joint Commission–accredited BrightStar Care office, our Peabody/Danvers/North Shore team follows those same high standards locally.

The Home Care Alliance of Massachusetts (HCAM) is the Commonwealth’s leading non‑profit trade association for home‑care and hospice agencies. Membership signals a commitment to quality, education, and advocacy in home‑based care. BrightStar Care of Peabody/Danvers/North Shore is a member in good standing with HCAM for 2025–2026.

No single organization can officially claim to be the most trusted home care agency on the North Shore, but BrightStar Care of Peabody/Danvers/North Shore has been repeatedly recognized by independent organizations like Home Care Pulse for client and caregiver experience. Awards such as Leader in Experience, Top 100 Leader in Experience, Provider of Choice, and Employer of Choice show that local families and caregivers consistently rate their experience with us among the best in the region.

A trustworthy home care agency should be licensed and insured, conduct thorough background checks, and provide RN oversight of care plans. It should also be transparent about its training, supervision, and communication practices—and ideally be accredited by organizations like The Joint Commission and recognized by third‑party quality programs such as Home Care Pulse. BrightStar Care of Peabody/Danvers/North Shore meets these standards and participates in ongoing satisfaction surveys so families have independent proof of our quality.

Families often choose BrightStar Care of Peabody/Danvers because of our RN‑led care model, strong clinical oversight, award‑winning client and caregiver experience, and our ability to provide a wide range of services—from companion care and personal care to skilled nursing. We focus on reliability, communication, and compassionate support so families feel confident and informed about their loved one’s care.

BrightStar Care of Peabody/Danvers/North Shore provides in‑home care services throughout Peabody, Danvers, and many surrounding North Shore communities. If you’re unsure whether your town is in our service area, you can call our office and our team will confirm coverage and talk through next steps.

Yes. BrightStar Care of Peabody/Danvers/North Shore can provide flexible schedules including daytime visits, evening and overnight shifts, and 24/7 care when needed. We tailor the schedule to your family’s needs so your loved one can remain safely at home with the right level of support.

Yes. BrightStar Care of Peabody/Danvers provides expert Alzheimer’s and Dementia care throughout the North Shore and Greater Boston. Our "RN-Led" approach ensures that seniors in Danvers, Salem, Lynn, Beverly, North Reading, and beyond receive a science-backed Care Path managed by a Registered Nurse. We focus on safety, dignity, and behavioral de-escalation, allowing residents to age in place rather than transitioning to a facility.

We partner with the ASAP (Aging Services Access Points) network and local senior centers to provide integrated support. Our caregivers are specifically trained in dementia-related behaviors like wandering and sundowning, ensuring a "Higher Standard" of safety for families from Gloucester to Winchester.

Unlike many home care agencies, every memory care plan at BrightStar Care is created and supervised by a Registered Nurse (RN) Director of Nursing. This is critical because dementia is progressive; our RNs conduct regular assessments to monitor changes in cognitive function, adjust care plans, and provide medication management to ensure safety as the disease evolves.

Our caregivers undergo specialized training to manage complex behaviors associated with memory loss, such as wandering, agitation, sundowning, and confusion. We use person-centered techniques to de-escalate stress and engage clients in cognitive stimulation. In 2025, our team is also trained to support families eligible for the Medicare GUIDE Program, a holistic model designed to improve the dementia care experience for both the patient and the family caregiver.

Yes. We provide a full continuum of care, from hourly respite to 24/7 live-in care. For families in The Greater Merrimack Valley MA area who need overnight supervision to prevent wandering or to assist with nighttime safety, our caregivers provide continuous monitoring, allowing family members to rest knowing their loved one is secure.

In-home memory care allows seniors to stay in a familiar environment, which can significantly reduce the anxiety and "transfer trauma" often triggered by moving to a facility. By providing 1:1 care, we ensure that your loved one’s unique routine—from their favorite music to their specific meal preferences—is honored, which is often impossible in a crowded institutional setting.

Yes. BrightStar Care of Peabody/Danvers is a premier Continuous Skilled Nursing (CSN) provider. We specialize in complex, long-term pediatric nursing for medically fragile children and adults who require 1:1 care. Our RNs and LPNs are experts in ventilator dependency, tracheostomy care, and G-tube management.

Our pediatric service area is extensive, covering Boston, Wilmington, North Reading, Haverhill, Lawrence, Winchester, Danvers, Peabody, Beverly, Lynn, Salem, Newburyport, and the surrounding area. We work closely with families to ensure their children receive the intensive nursing required to stay home and thrive in their communities. Our services range from respite care for children with special needs to complex medical support for medically fragile pediatric patients. Every pediatric case is managed by a Registered Nurse (RN) who develops a personalized plan of care to ensure "A Higher Standard" of safety and clinical excellence.

Our pediatric nursing team is trained to manage complex medical needs, including:

• Tracheostomy and Ventilator care
• Feeding tube management (G-tubes, J-tubes, and NG-tubes)
• Complex IV therapy and medication administration
• Neonatal care for premature infants
• Support for chronic conditions like Cystic Fibrosis, Cerebral Palsy, and Seizure Disorders

Absolutely. We provide specialized Personal Care and Companion Care for children with autism (ASD), Down syndrome, and other intellectual or developmental disabilities. Our caregivers assist with activities of daily living (ADLs) such as bathing, feeding, and mobility, allowing parents in North Shore and Merrimack Valley areas to receive much-needed respite.

BrightStar Care of Peabody/Danvers/North Shore provides comprehensive healthcare staffing solutions for hospitals, nursing homes, assisted living facilities, and clinics throughout Northeastern MA. We offer flexible placement options, including per diem, contract, and temporary-to-permanent staffing to help local facilities manage census surges or personnel gaps.

Yes. We are a trusted partner for school nurse staffing and 1:1 pediatric nursing for students with complex medical needs across Essex and Middlesex Counties. Our RNs and LPNs assist schools in meeting IEP requirements by providing on-site medical support, ensuring students can safely access their education.

We maintain a roster of highly vetted, licensed, and insured professionals, including:

• Registered Nurses (RNs) and Licensed Practical Nurses (LPNs)
• Certified Nursing Assistants (CNAs) and Licensed Nursing Assistants (LNAs)
• Medical Administrative and Clerical Staff

We hold Joint Commission Accreditation, the same rigorous gold standard used by the nation’s top hospitals. Our vetting process includes in-depth interviews, criminal background checks, drug screenings, and primary-source license verification. Because our agency is nurse-led, our Director of Nursing ensures every professional meets our "Higher Standard" before they ever step foot in your facility.

We serve the entire North Shore, Greater Boston, and Merrimack Valley. Our primary service cities include:

• The Coast: Newburyport, Gloucester, Salem, Lynn, Beverly, Danver, Peabody, Marblehead, Swampscott, Saugus, and Lynn.
• The Merrimack Valley: Haverhill, Lawrence, and Methuen.
• The Hub & Suburbs: Boston, Wilmington, North Reading, Winchester, Melrose, and, Stoneham.

BrightStar Care of Peabody/Danvers/NorthShore is proud to hold Joint Commission Accreditation, the gold standard in healthcare quality. This is the same rigorous accreditation used by the nation's top hospitals. It means an independent body has verified that our clinical processes, safety protocols, and "A Higher Standard" of care meet or exceed national safety and quality requirements.

We offer a variety of flexible payment options to ensure your loved ones receive the care they need. We accept:

• Private Pay (Personal funds)
• Long-Term Care Insurance (LTCi) – We can help you navigate and process your claims.
• Veterans Affairs (VA) Benefits – Including Aid & Attendance and community care programs.
• Workers' Compensation – For those recovering from workplace injuries.

Yes. We are deeply integrated into the Massachusetts state care system. We accept MassHealth Waivers and work directly with the ASAP (Aging Services Access Points) network to provide subsidized care for eligible seniors and disabled adults.

Yes. We are a nurse-led agency. Every client’s care is overseen by a Registered Nurse (RN) Director of Nursing. The RN conducts the initial assessment, creates a customized Plan of Care, and provides ongoing supervision of our CNAs and HHAs. This clinical oversight ensures that as a client’s medical needs change—from companion care to skilled nursing—we can adapt without a transition in providers.

Our local office is located at 300 Rosewood Dr. Suite 103, Danvers, MA 01923. You can reach us 24/7 by calling 978-278-3320. Whether you are looking for immediate staffing solutions or long-term pediatric nursing, our team is available around the clock to assist you.

Yes, but coverage depends on the type of care needed. Most major commercial health insurance plans in New Hampshire (including Blue Cross Blue Shield of MA, Harvard Pilgrim, Tufts, Cigna, and UnitedHealthcare) cover Skilled Nursing and therapeutic services when they are deemed medically necessary by a physician. However, "custodial care" (such as help with dressing or light housekeeping) is generally not covered by standard health insurance and is typically paid for through Long-Term Care Insurance or private funds.

To utilize your commercial policy for skilled nursing at home:

1. Clinical Assessment: Our RN Director of Nursing performs a comprehensive assessment to document the medical necessity of the services.

2. Physician Orders: Your doctor must provide a signed order for skilled services (e.g., wound care, IV therapy, or ventilator support).

3. Prior Authorization: Our administrative team works directly with your insurance provider to secure the necessary authorizations. Note: We are experienced in coordinating with various Massachusetts payers to ensure a seamless start of care.

Standard health insurance is designed for medical recovery and "skilled" needs. Long-Term Care Insurance is specifically designed to cover "non-medical" personal care, such as assistance with activities of daily living (ADLs) and memory care for Alzheimer's patients. BrightStar Care of Peabody/Danvers/North Shore works with many LTC carriers to assist families with the claims process and documentation required for reimbursement.

Yes. We are a trusted provider for Workers’ Compensation cases in Massachusetts, helping individuals transition from hospital to home after a workplace injury. We also support our local veterans through VA Community Care programs and TriWest benefits, ensuring those who served have access to the highest standard of home nursing.

At BrightStar Care, we offer the unique opportunity to provide one-on-one patient care in a home setting or support premier healthcare facilities through our medical staffing division. Unlike high-stress hospital environments, we prioritize work-life balance and clinical support. Our local office is nurse-led, meaning your supervisors understand the challenges of the field and provide the 24/7 clinical backup you need to succeed.

We are actively hiring for various roles throughout the Essex and Middlesex county regions, including:

• Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) for home health, pediatric cases, our hospital at home program, and other staffing opportunities.
• Certified Nursing Assistants (CNAs) and Home Health Aides (HHAs) for personal care and companion services as well as our hospital at home program.
• Medical Staffing Professionals for per diem shifts in local MA assisted living facilities and school districts.
• School Nurses for 1:1 student support within local school districts.

Yes. We understand that our caregivers and nurses have busy lives. We offer flexible PRN (as-needed), part-time, and full-time schedules that fit your lifestyle. Benefits for eligible team members include:

• Competitive weekly pay with direct deposit.
• Paid Time Off (PTO).
• Sick Paid Time Off (SPTO).
• 401(k) retirement savings plans.
• Health and dental insurance options.
• Performance bonuses and employee recognition programs.

We are committed to your growth. BrightStar Care provides comprehensive orientation and ongoing CEU (Continuing Education Unit) opportunities. For those interested in specialized care, we offer specific training in pediatric nursing, dementia care, and advanced infusion therapy. Because we are Joint Commission accredited, our staff is trained to the highest clinical standards in the industry.

Applying is simple. Prospective employees can visit our online careers portal, browse open positions in the Massachusetts area, and apply. Our hiring team reviews applications daily and conducts interviews at our Danvers, MA office. We look for compassionate, licensed professionals dedicated to delivering "A Higher Standard" of care.