Compassion, integrity, inspiration, excellence, trustworthiness, accountability, and diversity
Susan Rather | Owner I hold a bachelor’s degree in medical technology from the University of Wisconsin, Eau Claire, and a master’s degree in human relations from Oklahoma University. I have 25 years experience working in medical facilities and laboratories in Alabama, California, Colorado, Germany, and Wisconsin. Before opening the BrightStar business with my husband, Jeff, I was the Laboratory Manager at the Veteran’s Hospital in Madison. While this is a second career for me, helping out families in need and providing quality jobs for our great staff is the most meaningful and rewarding work I’ve ever done.
Jeff Tews | Owner I earned my undergraduate and graduate degrees from the University of Minnesota, and spent 30+ years in corporate positions at US West, Qwest and US Bank. A re-organization of US Bank started my search for an opportunity to run a small business. When Susan and I heard about BrightStar, we decided it was a perfect opportunity to help families, create jobs, and establish a business in this growing industry.
Wendy Sulzer | Director of Home Care I came to BrightStar Care with over 8 years experience in senior services marketing and management. I have always found working with older adults rewarding, but helping them reach their goal of returning to or staying at home is the best part of working at BrightStar. My goal is to create cohesive leadership teams of nurses and care managers who will be able to provide the care solutions our clients need.
Lori Tebrinke | Director of Nursing Before coming to Bright Star, I was a night RN at UW Hospital and Clinics on a general internal medicine unit that specialized in Geriatrics and Special Pathogens. I am excited to bring my evidence-based, best practice nursing skills, experiences and training into the private setting. My Bachelor’s degree in Nursing is from UW Madison; additionally I have a Bachelor’s of Science degree from Iowa State University in Communication Disorders with a minor in Psychology. Working here at Bright Star as an RN Case Manager, I feel I have truly come full circle by being able to provide this level of care to my clients in their own home!
Shunta Lewis | Branch Manager I came to BrightStar Care as a medical assistant and my background in both call centers and clinics helps me manage the flow of phone calls and schedule changes here in the office very well. I especially love meeting our new direct care staff and giving them the tools to be successful from day one at BrightStar.
Denise Wheeler | Customer Experience Manager I joined the BrightStar Care team in 2015 after almost 20 years of child care center management experience, and before that, experience as a CNA. I love helping our certified nursing assistants be successful and helping clients receive the best care possible.
Jennifer Harrington | Hiring Manager I joined BrightStar Care as a Customer Care Manager after years of experience in management. I now use all of that experience to find and hire the very best caregivers to join our ever-growing team. My passion is helping new employees get off to a great start as well as keeping in touch with long-term caregivers who continue to deliver excellent care to our clients.
Margo Collins | RN Case Manager I have been involved in the healthcare field for 30 years. I was a CNA for six years prior to becoming an RN. This experience was my inspiration to become a registered nurse. My nursing background also includes orthopedic, cardiac and nursing home experience. Most recently, I spent ten years at an ambulatory surgery center. My passion is creating personal plans of care and helping our direct care staff connect with clients.
Beth Hennes | RN Case Manager Although I've only been working at BrightStar Care in the Case Manager role for about a year, I had been taking individual, skilled cases from BrightStar for several years prior as they would fit around other nursing positions I've held. I love being a case manager at BrightStar because of the variety of people I get to meet and help. In my spare time, I'm very passionate about fitness and wellness, coaching youth teams and teaching classes as my schedule allows.
Fran Uselman-Harris | Customer Care Manager I began my career as a CNA for BrightStar Madison in 2007. I have continued to work with clients even as I took on more office responsibilities as a customer care assistant. Now as a full-time Customer Care Manager, I'm excited to use my experience working with clients to help our caregivers be more successful.
Hattie Truss | Business Office Manager While I loved my previous position as a pharmacy technician, I was looking for more human interaction when I came to BrightStar Care- and I definitely found it here. I especially enjoy communicating with staff, clients and their family members to solve issues with billing, payroll and all aspects of our scheduling software.
Questions about our care team?
Please contact BrightStar Care in Madison or call at (608) 441-8620 and we'll be happy to answer them.