Even more than who we are and what we say is what we do. The true measure of the services that we provide is that we met and exceeded the expectations of those in our care and their families. Nestled deep within each unique client story is all that our caregivers are making possible – more flexibility, more security, more hope. And while we could just tell you about the kind of work we do, there is nobody better able to speak to the kind of care that BrightStar provides than those we serve on a daily basis.
“BrightStar has been a real lifesaver for me after I suffered a major stroke. At first I was extremely hesitant to have a stranger come into my home, but BrightStar did a thorough assessment of my needs, and was careful to match me with a CNA who was a perfect fit for me. Carrie* is an intelligent, thoughtful, hard working and 100% reliable aide, and I don’t know what I would do without someone like her.”Phil C., Madison, WI
"Bright Star provided CNA services for my invalid wife until her recent death. Their aides were all punctual, capable, tender, and compassionate in her care. I couldn't ask for more. BrightStar is the very best in the field.”S. J. Kapitan, Madison, WI
“BrightStar's amazing caregivers really helped us when we had health crisis. My husband was in a terrible accident and we have two small children. Our caregivers helped with my husband's care, housekeeping, errands, and even babysitting. Things would have been much more difficult without them. I was happy when my husband improved but sad to see Jane* and Ann* go.”Suzanne S., Madison, WI
"My sister has been using BrightStar services for a couple of months now and she could not be happier with them. Our mom has advanced dementia and needs full-time care. When our dad became ill last March she moved into Sara's home in DeForest. She attends an adult day care and they suggested BrightStar's caregiving services to help Sara. She was thrilled to find out that not only would they take care of mom, they also took care of her two young daughters, allowing her a night away for fun or work when she needs it. I think they come 2-3x/wk. and it's been a godsend. She's a single mom with two kids and a demanding job---and now she has mom. She says that BrightStar's help has made all the difference. Your work is important and increasingly necessary for so many families----how lucky are we that we have companies like yours to turn to!"Daughter BrightStar Client, DeForest, WI
"My wife had a complete knee replacement and her first week home she required a lot of attention and care. I had taken off work to so I could be her caregiver, but an unexpected situation came up that required me to be out of the house for two days. We called Bright Star with an urgent request to provide two days of care with two days notice. From the first contact I knew everything was going to be alright. The person on the telephone assured me they could help with our situation and would have someone out that day to talk with us about our needs. Megon was at our house several hours later to talk about our situation and explain the services BrightStar could provide and what we could expect. She was positive, upbeat, reassuring and had the same "can do" attitude of the person I talked with on the telephone. She shared that a nurse would be coming the next day to do an assessment and care plan. Margo the nurse showed up the next day right on time. She talked with us about my wife's care needs. She also encouraged us to think of other tasks the caregivers could provide while they were on site caring for my wife. Margo continued the spirit of caring, concern and "can do" attitude that seems to be ingrained in everyone at BrightStar. The caregivers that provided the two days of care were excellent. They were professional in their approach, provided outstanding care including helping my wife with her rehab exercises, and graciously did some light house keeping chores for us. The services provided by the staff at BrightStar greatly exceeded our expectations, which was more impressive given the short time frame that BrightStar worked under. My wife is going to need surgery on her other knee sometime in the next couple of months. We have less stress and are more relaxed in preparing for her second surgery, in part, because we know the professional, caring, "can do" staff from BrightStar is just a call away."Jim H, Madison, WI
"[My caregiver] always arrives on time, even on early snowy winter mornings. That is important when I'm waiting for breakfast or a shower. She is friendly, upbeat, enthusiastic, kindhearted, and energetic. When she is showering and dressing me, she is very cognizant of my movement restrictions and transfers me safely. She truly cares about me. She not only asks me what I want done, but also how I want it done. That gives me some control so that I do not feel so helpless. I could not ask for a better, more considerate caregiver."JoAnn B, Sun Prairie, WI